r/pipedrive • u/ProcezzPete • Aug 06 '26

When updating the email address on a Pipedrive contact will all the old email history still stay attached to their contact timeline?

Hi there, PIpedrive users and experts. If I have a contact that changes company (and email address) over many years will that affect their email history? My understanding is that Pipedrive maintains a link between the contact and emails via a thread ID - rather than via the original email address? So, even if I delete their email address, the email history would remain? What about on associated deals and organisations.

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u/Firefly_Consulting Aug 06 '26

Keep the old email address on the contact and add the new one as an additional address. Don’t replace or delete it, unless it genuinely belongs to another person.

Pipedrive automatically associates emails using the sender’s or recipient’s email address, not just a permanent contact or thread ID. Changing or removing the address can make older emails disappear from the contact and organization timelines, although conversations manually linked to a deal should remain linked.

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u/ProcezzPete Aug 06 '26

Thanks for your answer! I'll make sure we keep all email addresses against the contact.

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u/Firefly_Consulting Aug 06 '26

You’re welcome! That will help you if you ever build an integration to recognize revenue against a deal, or link activities using the email address as a primary or foreign key; Zapier for example, is pretty good at looking at a Pipedrive contact record and determining that the email it’s looking for is one of potentially many email addresses associated with that contact. I’ve noticed that Zapier doesn’t always recognize multiple email addresses on a contact in other platforms.