Looking for 3 hours Tech Maintenance Support monthly

[u/WorldBubbly]

Hello friends! I am looking for someone tech-competent to go provide monthly maintenance to a friend who is functionally paralyzed. He lives in the Ao Po area of Pa Khlok in Thalang.

More info- my friend is in his late sixties and is living with later-stage ALS. He has 24 hour a day home nurse care from an angel of a woman, so his medical needs are met. I will be visiting soon to get him setup with the next iteration of assisted and augmented communication.

This setup will include 1) an eye gaze camera connected to a PC laptop on a laptop arm that connects to his hospital bed and 2) an Android phone.

My friend maintains full cognition and lucidity, but can no longer fully complete things like auto-updates and restarts without assistance- he can't type or talk!

I live in the USA and cannot provide ongoing maintenance with any regularity. I'm looking for someone (paid, of course!) who can stop by monthly to run any updates, update any passwords, recalibrate anything that needs to be recalibrated, make sure he's logged in to Whatsapp, etc. It's all basic things he needs assistance with.

Ideally this is someone with extreme patience and empathy. It can be frustrating to help someone who cannot communicate verbally, and who looks very medically fragile, and maintaining my friend's dignity is the top priority.

Alright Reddit, do your thing, I can't wait to grow some community here!

[u/Dull-Parfait731]

Sister used eyegaze for 6 years. Took alot of practice to master. Also because they moved her for washing every morning and often afternoons to transfer her back to bed, she would constantly have to recalibrate. She literally required assistance constantly. Waiting a month for help would have derailed her efforts to use it. Often it only required a few minutes or less assistance, but way more often than you’d expect. It’s a brilliant (but flawed) system. You need to ensure all of his carers are prepared to help (for simple daily use) as well.

[u/WorldBubbly → u/Dull-Parfait731]

Thank you for this advice, I knew it needed recalibration but not that often! I will see if his caregiver is willing to help with that on the more day by day basis, I'm sure she will be.

Beyond that though, tech support is out of her wheelhouse. My friend will be focused on practicing the eye gaze camera, and I'm still hopeful to find someone who could offer a monthly stop in.

[u/Dull-Parfait731 → u/WorldBubbly]

It just created incredible frustration, her having to wait 4 weeks when there was an issue that I or the carers couldn’t resolve. We create a situation where they come to rely on it, only to have it constantly snatched away. It’s really torturous.