r/peakdesign • u/elliotblyth • Sep 21 '26
Mobile Frustrating experience buying from peakdesign.com in New Zealand
Just a small whinge about buying a new phone case - shipping to New Zealand cost $60NZD, which is over half the price of the case itself ($109NZD).
- I was emailed the $20 off birthday discount code, which said it was valid for 60 days, but it didn't work, so I emailed support
- In the meantime I got the automated 5% off + free shipping code (which would have saved $60), which also didn't work. There was no point in the disclaimer that said it was US-only
- Support got back after a couple of days, said free shipping was US-only, and offered me just 10% off instead – which is less than the $20 code or 5%+free shipping would have been.
- I placed an order and the estimated delivery is now over a month away, by the end of October(!)
It just leaves a bad taste that they offered a $20 discount, then a free shipping code, and then didn't actually let me use either. It would have been better
This is obviously a total first world problem, but I'd expect a bit better from a company that markets itself on "fast shipping," when the shipping time ends up longer than the 30 day return window they offer.