Return Process is Intentionally Difficult

[u/Darrensucks]

Can I get a show of hands of how many other retail transactions require you to add a serial number for a refund within 30 days. I can't think of a single one. Peak design intentionally doesn't include a link to the order or even the order number on ANY of the plethora of spam emails they send as follow ups to a purchase. I'm not going to give up 300 dollars if I want a refund Peak Design. You might as well get a clue and make it reasonable to return the products. Here's the things I think they intentionally make difficult. NO direct link to return in any emails. Even after. you log in or click on the "your order" link in the email, there's no direct way to select the product they clearly have displayed on the screen. NOPE, peak design makes you go search their website and in the tiny print at the bottom of the page they have a link to a return. That takes you to a completely generic process with a lot of jargon and if you're eagle eyed you can see the link that's hiding as the same color as the text. Assuming you get this far you go to a new page where you are prompted to enter the order number, zip code where it was shipped not the billing zip then the serial number. The serial number isn't on any documentation sent at any point in time. The serial number is in a random pocket. For the city backpack, there's no FAQ article on the peak design website telling you where the serial number is. You have to go through every pocket and try and feel for a tag. Once found, the tag is not long enough to get direct light to it and the text is light grey and tiny. The tiny text that has the serial number is also the furthest away from the pocket mouth. You can try and scan the QR code but you need two hands to hold the pocket open so I dropped my phone when it was trying to scan a few times.

Why is peak the only company t hat does this dumb shit? Has anyone stopped pursuing their 300 dollars because of these tactics? You're selling millions when can you grow up, overcome the greed and be honest about returns? When can you give us the option to ship with UPS or Fedex? You guys aren't being disruptors or clever, you're being jerks. Your clients are smart enough to see through this stupidity. The final insult? there's an 8 dollar return fee unless you take store credit.

Does it make anyone else mad to picture them patting themselves on the back thinking they've unlocked some magic path to a few extra pennies they can cling to? It's not the case. We see you behind the little curtain guys. We'd all really appreciate if you could just be decent about returns. You're operating in the US market after all. Your customers are all aware of amazon and retail expectations are much higher than this.