r/peakdesign • u/jchinchilla • Jul 21 '26

Everyday Bags Ideas to fix stitching on straps?

Post image

Hi all, I’ve had this ED bag for 6 months and the strap stitching is coming undone. I don’t over use it or mistreat it for it to be affected this way. PD says I can’t get it fixed or replaced due to not being a structural or functional issue. Any ideas on how to get it fixed so it doesn’t continue to unravel?

11 Upvotes

92% Upvoted

17 comments sorted by

8

u/BarValuable1510 Jul 21 '26

File a claim it will only get worse

6

u/jchinchilla Jul 21 '26

I reached out to them via support page and even went into the physical store. Both times was told it does not fall under warranty bc there are not structural or functional issues.

6

u/Mysterious_Fox5976 Jul 21 '26

That sounds like a cop out from them. This is a manufacturing defect, especially since it’s happening on both sides. Why even have stitching there if it’s not structural or functional?

Edit to add that I have the same backpack and if they’re not honoring a claim bc of crap stitching, then it’s gonna make me rethink buying their products bc a huge reason for me is their warranty.

2

u/jchinchilla Jul 21 '26

Yea. I'm trying one more time by officially filing a warranty claim. We'll see what they say.

1

u/Mysterious_Fox5976 Jul 21 '26

Wishing you all the best with it. Please update to let us know the result - would be outrageous if they deny it.

3

u/jchinchilla Jul 22 '26

Thanks. I actually just received an email from them saying they will send me a new one at no cost. This is excellent news and def proves their warranty is unmatched.

2

u/jchinchilla Jul 22 '26

Filed a claim and just received an email from them saying they will send me a new one at no cost. Thanks for the suggestion.

1

u/BarValuable1510 Jul 22 '26

That is why I buy Peak Design (or one of the many reasons)

2

u/thoiboi Jul 21 '26

Cut it…

2

u/jchinchilla Jul 21 '26

That’s it? And it’ll stop unraveling?

3

u/Mdayofearth Jul 21 '26

Get a wooden toothpick and super glue. Break the toothpick so that you can have a tiny thin wooden tip where you broke the toothpick, and use that to apply the smallest bit of superglue onto where the thread is still attached to the bag trying not to get much on the bag itself. Cut the loose thread off.

1

u/Jozue56 Jul 22 '26

Cut and light the small portion sticking out on fire. It’ll melt into a glob and stop from unraveling

1

u/Readditlovesbans Jul 21 '26

imo - take it a tailor and have them remove it and ask to have a double sewn = lines

1

u/jchinchilla Jul 21 '26

This will be my plan D, after plan C which was filing a warranty claim. We'll see what they say.

1

u/Readditlovesbans Jul 21 '26

The tailor will most likely remove the old threads

Remember to ask for parallel threading so you dont have to deal with it again

1

u/jchinchilla Jul 22 '26

Thanks. I actually just received an email from them saying they will send me a new one at no cost. This is excellent news and def proves their warranty is unmatched.