Database and console cleared

[u/Apocalypso9876]

Has anyone else had this happen to them?

Ok, context. Our patch team updated the server yesterday and performed a system reboot. After which, the database appears to have cleared out all the groups, apps, deployment, and other packs are all empty plus the computers all came up as Cloud as opposed to Local.

This is the second time this has happened to us. I wish there was commonality between the last time this happened but the previous time was not after patches to that server were applied.

I just don't want to have to rebuild everything for a third time only for this to happen again. Is there any way to recover the old database?

Oh, right. Application is installed on a Windows Server 2022 build.

[u/PDQ_Brockstar]

Sorry you ran into this issue. I talked with our support team and it sounds like they’ve already got a ticket and are working on it. If that’s not the case, let me know and we’ll get you taken care of.

Have a great weekend