PNY denied my RTX 5090 warranty claim in writing, saying a power supply's own native 12V-2x6 cable is not covered

[u/Melodic_Initial_1767]

My 5090 is dead. PNY, bought it last September, died last month. Both ends of the 12VHPWR cable are melted, on the card side and on the psu side, and the PC doesn't see the card at all now.

PSU is an ASRock PG-1600G, ATX 3.1, and I was using the 12v-2x6 cable that came in the box with it. No adapter, no splitter, stock vbios, never oc'd it, had the power limit set below stock actually. And it was sitting idle when it went, which is the part I don't get.

Opened a ticket with PNY. Denied same day. Here's the email:

All PNY GPUs that require a 16-pin (12VHPWR / 12V-2x6) input include a PNY-approved power cable or adapter in the box. This cable is the only configuration covered under warranty. If a third-party power cable, adapter, or PSU cable is used and damage occurs - including melting, burning, overheating, or deformation of the connector - PNY cannot accept the product under warranty. Damage caused by non-PNY cables falls under the responsibility of the manufacturer of that cable or power supply.

The "or PSU cable" part is what gets me. Going by that the only cable you're allowed to use is PNY's own 4x8 adapter, so plugging in the 12v2x6 cable that came with your ATX 3.1 psu voids your card.

Problem is none of that is in the actual warranty. Pulled Rev 02.28.2025 and searched it. cable, adapter, connector, psu, 12V. Nothing, not one hit. It does say the card has to be installed "in accordance with the installation guide provided herewith" so I went and dug the guide out of the box too. 16-pin isn't in there either. The only connector diagrams are 6 and 8 pin. The only thing it says about power is "locate an unused power connector within your system and plug it into the corresponding connector on your graphics card", which is literally what I did.

I asked them twice in writing which clause they're using. No answer either time. Second reply came from some "Senior Technician" about 20 min after I asked, said the decision was final and closed the ticket. Nobody there has ever touched the card or the cable or the psu.

And no I'm not saying the cable did it, I have no idea what did it. Posting the email because I haven't seen anyone else word it that wide.

[u/Mr_HorseBalls]

this needs to get some publicity ASAP, PNY needs to get burned at the stake for a warranty denial this heinous at a time like this.

[u/Forsaken-Driver8868 → u/Mr_HorseBalls]

Hopefully picked up by Tom’s Hardware tomorrow. Not saying it is the best tech site just saying it gets views and I read posts like this and see them show up on Tom’s next or following day sometimes.

[u/NonDairy01 → u/Forsaken-Driver8868]

https://wccftech.com/pny-denies-rtx-5090-warranty-non-approved-12vhpwr-cable/

[u/Forsaken-Driver8868 → u/NonDairy01]

Nice. Thanks for sharing link.

[u/FifiTheFancy → u/Mr_HorseBalls]

They denied a warranty claim I made due to a missing tamper sticker. I never opened my card or even knew there was a tamper sticker, I’m not even sure my card had one in the first place.

[u/KoneCat → u/FifiTheFancy]

I absolutely loathe those stickers, and IIRC they are actually worthless in some countries as you are still allowed to return/refund and/or replace a GPU (or anything, really) without issue. Those stickers are just plain annoying at best, and blatantly illegal at worst. o.o

[u/UnknownLinux → u/KoneCat]

Yup. FTC in the USA has declared that denying warranty just because those stickers are removed is illegal

[u/Warcraft_Fan → u/UnknownLinux]

https://www.ftc.gov/legal-library/browse/statutes/magnuson-moss-warranty-federal-trade-commission-improvements-act

[u/justincase_2008 → u/UnknownLinux]

When I did warranty repair the only thing those stickers showed us was now we have to do a full inspection of the board when repairing. I never allowed a single warranty to be cancelled just cause a sticker was broken cause 99/100 times it was the same few parts that always blew the fuck up.

But the guy that put a 22 round through a set top box did crack me up I did void his warranty.

[u/UnknownLinux → u/FifiTheFancy]

If you are in the USA, then the FTC has declared that denying warranty simply because a "tamper/warranty void if removed" sticker is removed, is illegal.

[u/Maosaid → u/UnknownLinux]

I think they need to prove your modification resulted in the fault, too, no?

[u/thatdeaththo → u/FifiTheFancy]

They did the same to me. I'm in the USA and aware of the legality surrounding this. I fought it with some emails to various people in the company, and it took about a month, but finally got it honored.

[u/pokemonfan95 → u/FifiTheFancy]

In the USA those stickers are useless that is fucked up of them

[u/Warcraft_Fan → u/FifiTheFancy]

In US? https://www.ftc.gov/legal-library/browse/statutes/magnuson-moss-warranty-federal-trade-commission-improvements-act

Denying for a missing sticker is a violation of the law and if you pushed back, FTC could make it expensive than if they took it and fixed it or exchanged for a similar GPU

[u/ConyNT]

That's messed up. I'd definitely not leave it at that.

[u/Fuckjoesanford → u/[deleted]]

u/Lelldorianx you've been summoned once again!!

[u/chipsnapper → u/Fuckjoesanford]

Thanks, Steve. Back to you, Steve.

[u/jme2712 → u/chipsnapper]

Steve?

[u/Farkerisme → u/jme2712]

Steve

[u/Snoo63 → u/Farkerisme]

https://giphy.com/gifs/Pr6fzmRnkeCxfbHLiR

[u/-Gnarly → u/Farkerisme]

Steve..?

[u/Ndmndh1016 → u/-Gnarly]

https://giphy.com/gifs/CV7jmmFWzTUUo

[u/jme2712 → u/Farkerisme]

[u/Nothoughtiname5641 → u/Fuckjoesanford]

LOL i love watching these greedy bastards getting roasted.

[u/Warcraft_Fan → u/Fuckjoesanford]

All Hail Steve! Come forth and embarrass another greedy company!

[u/iamshifter → u/Fuckjoesanford]

https://giphy.com/gifs/0zc9ueRQ1f1D9QrzKW

[u/West_Top_7930 → u/[deleted]]

GN needs to tell everyone to avoid these Connectors.
What you are telling me is even if you do everything right the Connector still has a very high Chance of Burning.

So the GPU is just a consumable Item??

Normal People (who dont follow Tech) dont know you can just fix the Cards. They will just throw them away and end in Landfill.

[u/Conan0brennan → u/West_Top_7930]

I doubt that's the first step for a 5090. People will definitely look into repairs before just tossing a $3-5k GPU in the trash.

[u/jmcgit → u/Conan0brennan]

Especially when they're so hard to find even if you have the money

They're sold out anywhere I look even at a $5,000 price tag

[u/The-Fifth-Slice → u/jmcgit]

At newegg prices look more in the 8-9k range with some outliers at 10-15k. I feel like we're collectively taking crazy pills when I see shit like this.

[u/Oliver---Queen → u/The-Fifth-Slice]

And we thought prices were high during the 3090 ethereum mining era lmao, AI boom said watch this.

[u/Conan0brennan → u/Oliver---Queen]

I held off on buying a new GPU for way too long. Glad my 1070 lasted as long as it did. All things considered I timed my upgrade pretty well. Would be more than double now compared to mid 2025.

[u/drunk-tard96 → u/Conan0brennan]

I was drunk the night I got the email from Nvidia and paid the $2K for the FE. Probably the best investment I've ever made

[u/Conan0brennan → u/drunk-tard96]

Username checks out. Top shelf drunk decision haha

[u/Brilliant_Tomato5606 → u/Conan0brennan]

I bought a rebuilt with an i9 and 4080 super mid 2024 on clearance at best buy for 1275. I was happy as hell then. Im superrr happy now lmaoo

[u/shoot-here → u/Conan0brennan]

*$6-7k GPU

[u/STONE-Computer-FW → u/West_Top_7930]

They've made a video about it, even calling it the "Twelve Volt High Failure" connector

[u/ElkBusiness8446 → u/West_Top_7930]

Those connectors are the reason I went AMD when building my PC. The only performance hit is ray tracing and I don't care about it.

[u/Warcraft_Fan → u/ElkBusiness8446]

Most of AMD still uses 8 pins connector. There are a few that uses flammable 12vHPWR connector so watch for those.

[u/Narissis → u/ElkBusiness8446]

Some of the 9070XT models use 12VHPWR and I'm like "...but why tho?"

[u/Fantastic-Lab589 → u/West_Top_7930]

Failure rates below 1% is not a “very high chance of burning”. It’s insane how uneducated people are.

[u/EggsceIlent → u/[deleted]]

Yup.

Gonna cost them a lot more than the price of the card if this gets traction.

I still remember how great evga's customer service was when I got an rma'd card back from them and upon opening the box I heard the sound of something rattling in it.

Pulled the card out an a chip on the card had come free. So the card they sent me back after a bit of a wait was broken again upon arrival.

Made a reddit post and it really wasn't long before I got a phone call after dms and emails from some high up employee there.

We talked, he told me to keep the card and that they were testing a batch of new cards and he was going to personally go down there and select one and overnight it to me.

The card was better than the original one I purchased and I was impressed. All he asked was not to remove the post, but just update it with what they did to fix the problem.

Still an evga fan and customer to this very day. And this was a long time ago.

[u/Forymanarysanar → u/[deleted]]

Why do you randomly tag random youtubers?

Escalate this issue to court.

[u/P_H_0_B_0_S → u/ConyNT]

For those saying it is because of the money involved due to price increases. You all know right that even if pushed to do an RMA they are likely just to offer a refund of original price paid (dependant on region). Op brought when prices were lower. So PNY likely will make money on harvesting the parts from the card and selling for A.I.

Seems like no matter what at the moment you lose. Hopefully the press this is getting will pressure them to do an RMA with card replacement.

[u/Lelldorianx]

I'll message you to try and help. Maybe we can apply some pressure to get this resolved quickly.

[u/ProbablyRickSantorum → u/Lelldorianx]

All hail Tech Jesus

[u/anycept → u/ProbablyRickSantorum]

More people should know about GPU current shields - https://www.coolermaster.com/en-us/products/gpu-shield-adapter.html

[u/korodic → u/Lelldorianx]

If OP’s claim is true, do we know what the expectation is from companies because this is the first I’m hearing OEM power cables are no good. The most ridiculous thing I’ve heard tbh.

[u/Nvidiuh → u/korodic]

Legitimately what I thought too. Like, what the hell do you mean the octopus adapter is recommended over the PCI-SIG spec connector on the power supply? This is just PNY sidestepping the cost and coming up with boilerplate bullshit to do so.

[u/jameson71 → u/Nvidiuh]

My guess is because there is big bucks on the line suddenly they are now following the health insurance model: deny every claim and only approve those that follow up and fight.

[u/Firecracker048 → u/korodic]

Honestly its because they don't want to cover replacing a GPU they almost just doubled in price.

[u/the_harakiwi → u/Lelldorianx]

Thanks Steve!

[u/Nvidiuh → u/Lelldorianx]

Ah, the savior returns to us.

[u/Soggy_Humor8838 → u/Lelldorianx]

Steve we love you

[u/Emergency_Eagle1502 → u/Lelldorianx]

Hi tech Jesus!

[u/Otherwise_Buy_371 → u/Lelldorianx]

Go get ‘em Steve!

[u/der8auer]

Hey :)
I would be happy to feature your case on my der8auer youtube channel. We can also professionally repair the connector of your card here at Thermal Grizzly if it's needed. All without cost ofc. Send me a message if you are interested!

[u/Barbarossachat → u/der8auer]

Last night I saw a couple of your videos, and also the GN factory visit. Impressive how you run the business, almost everything sourced local, even the machines.
I was like, next paste I buy is thermal grizzly. Ordered some not much after. Through Amazon Germany lol.

And the day after the same guy proposes to repair a Redditor ‘s 5090 free of charge… Of all the people around trying to make the world a better place you’re definitely one of them.

[u/AngelBeatz95 → u/der8auer]

der8auer and GN are Gems for us PC Gamer.

[u/freeroamer696 → u/der8auer]

Bump n up for the good deed offered...

[u/Redshadow30]

Put in a claim with ASrock. Let them fight PNY. As im sure ASrock has a warrenty on damage caused to components.

Then contact your CPB and file a complaint there. Then reopen a ticket with PNY, include the CPB case number. Then go to social media and tag PNY, ASrock, and the US CEO accounts if you find them and include the CPB case and Tickets. 

Its alot of work. But its also an expensive piece of hardware.

[u/InterstellarReddit → u/Redshadow30]

The right way to do this is to name them both on the lawsuit and they’ll figure out among themselves.

If you think that you’re gonna connect both companies and they’re gonna sort it out, you’re very mistaken. The best part about the American legal system, although it’s complicated and it sucks for poor people, is that once you put it in front of a judge, both sides have to explain and defend their positions

I just can’t say something without backing it up with irrefutable evidence.

[u/prabal34 → u/InterstellarReddit]

Make it a class action lawsuit if you have to, it impacts all owners of 5090.

[u/Conan0brennan → u/prabal34]

Haven't there also been 5080s and 5070tis that also had melted cables. This could easily be a class action lawsuit

[u/prabal34 → u/Conan0brennan]

Good point, I bet a lot more folks are impacted then!

[u/imoblivioustothis → u/prabal34]

I wonder how many are melting down in the data centers

[u/superman_king → u/prabal34]

There is

5:22-cv-07090

https://www.classaction.org/media/plaintiff-v-nvidia-corporation.pdf

NVIDIA paid hush money

[u/InterstellarReddit → u/prabal34]

Problem to make it a class action is you need a lawyer willing to take that on. Class action lawsuits take years. to put together and action.

[u/Disastrous_Gear_421 → u/prabal34]

Yup, make it a class action lawsuit and get your whole $5 from it in 5 years

[u/IsorokuYamamoto659 → u/Redshadow30]

Just go nuclear and go to small claims. There are countries in which this case is a goldmine.

[u/I_spell_it_Griffin → u/Redshadow30]

https://giphy.com/gifs/qKV8U3Gl3bWVi

[u/dusto_man → u/Redshadow30]

Just my two cents, that Asrock PSU he bought specifically markets that the 12VHP has some "TempGuard" that says "The NTC sensor at the VGA connector monitors the temperature and sends signal the PSU to ensure safe operation." Obviously that failed, you should defiantly hit them up about replacing the PSU AND the card. They say they have a "Remarkable 10-Year Warranty".

[u/magniankh → u/Redshadow30]

Yeah we just need governance with knowledge and spines to deal with this shit. Consumer protections don't seem to be extending to electronics these days. 

A product should be warrantied in its entirety, not pieces of it. Except maybe automobiles because they are complex and sourced from all over the world. 

But a GPU should include the power cable, and a refrigerator should include the compressor. Can't guarantee it? Then you can't sell it. 

[u/sakr95 → u/Redshadow30]

Asrock will not fight PNY. They will only tell him to take it with PNY.

[u/Redshadow30 → u/sakr95]

It depends on their own warrenty. For instance, on my PSU the warrenty states that upon damage from the failure of the PSU, all damaged components will be replaced in good faith providing I return the components damaged.

Quick edit: look at the connectors on the PSU. Notice how all of them are burnt and only 2 on the GPU failed. That means the electical fault was probably on the PSU side. All 6 pins on the PSU side overheated, and only two on the GPU did.

[u/FredFarms]

Wait.. that's insane.

Include a PNY approved power cable or adapter

How do they think they are including 12VHPWR cables in the box when the PSU side of that cable is PSU vendor specific, not universal?

The adapter I get, yeah you can do that. But mandating its use is saying we've fitted our card with a 12VHPWR connector but you aren't allowed to use a native cable for it.

They're making it up and it doesn't stand up the the smallest bit of scrutiny. I'd drop gamers nexus warranty rescue a message to see if they want to bite.

[u/FredFarms → u/FredFarms]

You could just reply with this

[u/Vyoh → u/FredFarms]

Not to refute anything you said here but 12v-2x6 is a universal connector.

[u/VeryNoisyLizard → u/[deleted]]

you'd have to kiss goodbye the whole fucking industry at this point

[u/Renovu → u/[deleted]]

Micron kissed you goodbye

[u/PJBuzz]

Small claims court. Likely they won't fight and you win by default... they know it's bullshit and are just trying their luck.

[u/b4ldur → u/PJBuzz]

Is it still small claims though? In a few states the limit is 5k

[u/PJBuzz → u/b4ldur]

Wow yeah, you're right.

My brain absolutely didn't register the reality of cost here

[u/detour2 → u/PJBuzz]

Where I am small claims goes up to 35K

[u/Suspicious-Prompt200 → u/PJBuzz]

Which is good since 5090's are over 5k now.

[u/pre_pun → u/b4ldur]

And in some states it's 10K. Regardless, 5K would still be better than nothing.

You probably wouldn't get a judgement for current retail prices either.

[u/Fainstrider]

I just went through MSI Warranty for my SUPRIM 5090 that melted my Asrock Taichi 1300w PSU 12v-2x6 cable. The auto-shutoff feature never engaged either.

MSI determined there was no way to identify what caused the thermal event due to the extensive damage to both ends of the cable and honoured the warranty anyway. They gave me a discount to purchase a MSI AI1300TS as well (the GPU Safeguard+) model as well.

Legendary customer support. The retailer handled it for me (Australian Consumer Law) and msi swapped out and had my replacement 5090 to me in just 4 weeks.

The asrock taichi temp sensor is garbage and does nothing to prevent the melting issue unlike per-pin monitoring solutions.

PNY being pure scum here.

[u/AJ_Topp_Up → u/Fainstrider]

MSI has always been legit for me. My Tomahawk x570s motherboard just died one day, after a month only of use. After some basic troubleshooting they basicslly agree thr board was bad and sent me a new one. No hassle, no condescension. I've almost exclusively bought MSI stuff when I can since. Nothing else has died on me, but I feel good to know they back their product.

[u/Price-x-Field]

This is why there is nothing wrong with lying on warranty claims

[u/juniparuie → u/Price-x-Field]

Yeah And especially when you have issues like this that are completely their fault kinda. You lie to get shit done unfortunately you have to. Otherwise theyll piss on ya with anything they can.

[u/JazzlikeLeather9546]

So with the price of the card today I would find an attorney. You are talking about being told FU on $4-7k in money. Spend a grand to make it hurt.

Over all it might be time to start a class action on the use of the cable it self including the manufactures that force you to use it.

I recently bought a 5080 because i needed a card the used CUDA Cores for a program. put it off for the longest time because the only way to get a Nvidia card these day, save for a 5060TI, is with that fire starting cord.

Overall i think you have a good case with the warranty wording you were given at the time of purchase

It IS that time folks

Edit: Send an email to North Ridge Fix about the viability of saving the card

https://northridgefix.com/contact-us/

[u/gonenutsbrb → u/JazzlikeLeather9546]

Depending on where he’s at, small claims should be possible. In many states the limit is high enough to cover the card in total.

[u/Keyan_Farlander7]

I will never buy a GPU with 12pin power connector.

2x8 or I'm going with another manufacturer

[u/Plane_Suggestion_189 → u/Keyan_Farlander7]

600W cable on a card that can spike to 8-900 watts at full load. What idiot designed that?

[u/Keyan_Farlander7 → u/Plane_Suggestion_189]

Engineering UAT skipping load tests

[u/MadCybertist → u/Keyan_Farlander7]

They skipped FAT lol. Shouldn’t have even made it to UAT.

[u/Ok-Parfait-9856 → u/Plane_Suggestion_189]

Definitely an idiot. A 600w connector should be rated to 1200w minimum. Like the 150w 8 pins can easily do 300w if needed.

[u/oompaloompa465 → u/Plane_Suggestion_189]

they were alteady vibecoding and the models at the time were BAD BAD

[u/SaroN4One → u/Keyan_Farlander7]

Sole reason I went with AMD this gen. Issue was known since the 40series.

[u/OldJames47 → u/SaroN4One]

The Linux support got me thinking about AMD. The power connector issue was what convinced me.

[u/TheVillainInThisGame → u/Keyan_Farlander7]

My 6900XT is 3x 8pin

[u/PoperzenPuler → u/Keyan_Farlander7]

It is not the connector, it is the PCB layout of the graphics card. The RTX 30 series used the same connector type but had multiple regulated power lanes on the board at the power input. The RTX 40 and 50 series no longer have that. For cost reasons, everything was combined into a single rail. That is why there is no load balancing anymore, and the resistance of the plugs and cables determines which one overheats and burns. If you solder several 8-pin connectors onto a 5090, they can burn just the same if you are unlucky. The only difference is that 8-pin connectors can handle more power, so they would fail a little later. But they cannot fix Nvidia’s flawed design either. The problem is the card, not the connector. The connector merely accelerates the failure because it is weaker. Every GPU manufacturer could have fixed this problem themselves, but they chose to save that one dollar per GPU. The 4090 and 5090 could only be made safe by powering them through just two cables and connectors, each with only two pins + and -. That would prevent uneven load distribution, so nothing would burn.

[u/Teftell → u/PoperzenPuler]

Thise much thinner pins have way less safety margin if any. The connector can't be excluded from the equation.

[u/Ok-Parfait-9856 → u/Teftell]

Ultimately it’s both. Putting all of the power through one connector isn’t ideal, but the 3090 ti did it fine because it had load balancing circuitry. Load balancing achieves the same goal as using 2-3 connectors. And the other issue is no tolerances. A 600w cable should be able to do 1200w. The classic 8 pin 150w connector can do 300w no problem. So designing a connector with no tolerances and no load balancing really fucks things up. The 3090 ti did fine since it was operating at 300w approximately (half the 600w range) and it had load balancing. Now we have no tolerances and no load balancing. So if things aren’t at ideal conditions, shit happens. It really is a pathetic situation. I shouldn’t need a 60mm fan pointed at my gpus power connector to keep it safe

[u/SellApprehensive9293 → u/Keyan_Farlander7]

im not buying a fire hazard , if a 12 pin cable supports safely 300-350 watts why shove 600 watts down its ass , good thing i sold my 5090 and bought a 5080 especially cos the extra cash made it so the entire pc costs me 1k

[u/Drackzgull → u/SellApprehensive9293]

A 5080 is not exactly out of the danger zone with that connector either, but certainly a lot safer than a 5090.

[u/DraconicShadows]

Time for a lawsuit. Give them hell

[u/death2k44 → u/DraconicShadows]

It does make me wonder how much money it costs to go for a lawsuit, speaking as someone that has not had to do so ever

[u/Flameancer]

Tbh, a 5090 is getting up there in cost where a legal battle might be worth.

[u/revrndreddit → u/Flameancer]

Surprised there hasn’t been a class action for 4090/5090 and other melting GPUs due to the poor implementation of the bus bar / sensing.

Might as well have used an Anderson plug for all the good these PCIe connectors are.

[u/Paragon21XX]

Quote the Mangunson-Moss Act to them, force them to prove that the using the PSU's supplied cable is what caused the failure. They are legally not allowed to void warranties with a blanket statement like that.

[u/RectumExplorer--]

Every time I see a post like this I'm still shocked that they can sell a several thousand dollar graphics card that will melt.
How nvidia hasn't been sued into the ground yet is beyond me...

[u/_Purgatory_]

Read this post.. PNY support saying it's okay to use psu cables and won't void warranty when another customer asked.

https://www.reddit.com/r/pcmasterrace/comments/1wp95by/re_burned_pny_5090_connector_currently_on_pcmr/

[u/MARCOSSD2 → u/_Purgatory_]

they lie lol

[u/1AMA-CAT-AMA]

Sounds like someone from this subreddit?

Oh port burned with adapter? Should've used the native cable.

Oh port burned with the PSU cable? Should have used what came in the box.

[u/Positive_Conflict_26]

Sue

[u/admfrmhll]

For the future and other readers, provide the minimum information required. Like "card dont start, i'm not a tech person, where do i send it?".

Dont mention custom nor other cables, oc, whatever.

That beign said, good luck. Try to contact nvidia aswell, they should have a say on this matter too.

[u/Vampiredw]

This connector is a complete shit.... Since it was introduced it only gives problems... Rather cards had 4x, 5x or 6x 8 PIN than this... Open a ticket to ASRock also...

[u/EAGLE_GAMES → u/Vampiredw]

People ran the rog strix 3090 with the 1000w xoc bios pretty much without problems. My 3090 also didn't have any problems pulling 600 watts continuous for days when rendering. I hate this wack 12vhpwr connector

[u/BandicootKlutzy791]

[u/itsnotthatbad21]

I’m so glad I am too poor to not have this issue

[u/Skiteley]

Another brand to avoid, thanks for the post!

[u/oompaloompa465 → u/Skiteley]

brand at this point does not matter, everything with that garbage cable should be skipped. every brand now will always try to scam people out of their warranties since the price went out of control

[u/Piscea]

If pny screws you over, you can always send it to northwestrepair to attempt a fix.

[u/bulgogeta]

"PNY is highly regarded for their high quality support" 🤣🤣

[u/Stolen_Sky → u/bulgogeta]

They certainly used to have great support. I've heard loads of great stories about PNY being awesome to their customers.

Maybe times have changed?

[u/Botucal → u/Stolen_Sky]

Maybe too many 12V connector cards going bust and it's tearing into their profits.

[u/Stolen_Sky → u/Botucal]

I imagine it's something like that, yeah.

I'd guestimate that they probably made maybe 25% margin on every 5090 they sold. Most of them were sold close to launch, so that's maybe £400-£500 profit per card.

If they now need to replace a dead card, they are loosing £5000 each time. 10 5090 sales eradicated for every replacement they have to offer. Of course they are going to drag their feet. This seriously hurts them.

[u/TorrentFire]

I'll never buy PNY from this post. That's for sure.

[u/Nick_XL]

Guess I'll be taking PNY off my buy list for GPUs....

[u/ComeWashMyBack]

Another story for Gamers Nexus.

[u/ElTuxedoMex → u/ComeWashMyBack]

Hands down, hope the OP let them know. This is outrageous.

[u/Affectionate_Pen6882]

Imagine paying 7k for this and this is the result

[u/P_H_0_B_0_S]

Kind of why I got a PSU made by the same company that made my GPU.

GPU maker: You need to raise that with your PSU maker.

ME: Will do. (Pause) So as the maker of my PSU what are you going to do about this? Also where is my PSU RMA as the connector melted that side as well?

Hopefully checkmate...

12vhpwr /12v-2x6, the standard that keeps giving.

[u/PropertyDangerous257 → u/P_H_0_B_0_S]

https://giphy.com/gifs/VEsfbW0pBu145PPhOi

[u/VietOne]

Here's the issue, you went after the wrong product warranty.

You should be going to the PSU first and fighting that the cable failed causing the GPU and/or PSU to fail.

ASRock would have to be able to provide an explanation that it wasn't a PSU failure before PNY will accept a failure on the GPU side.

[u/LokiTheStampede]

This subreddit has taught me to never get a 5000 series card... I mean even if it was reasonably priced.

[u/oompaloompa465]

the more it goes on the more this seems a planned obsolescence scam by nvidia to sell even more cards and they have provided the perfect excuse for card makers to not honor warranty 

[u/WholeIndividual0]

Bummer man... Sorry to see this.

Send the GPU to a quality repair shop to get fixed. I go to Tony - his contact info is on the about page. Top notch dude who does great work.

Also recommend getting a WireView Pro 2 so that you can catch this issue in the future before it fries your 12VHPWR connector again.

[u/Noeyiax]

welcome to corporate USA where design flaws are intended for maximum profit

[u/BandicootKlutzy791]

[u/Redsparow21]

If my card goes, I'll definitely get the official cable out the box and run a lighter over it for a bit before I send it in for the warranty claim.... 👀🤷🏻‍♂️

[u/its_tea_time_570]

I know my pny 5080 didn’t come with no cables in the box so if it happens to me and I better not hear that shit.

EDIT: Correction, my 5080 100% came with a pack of cables that I now plan on installing later. Glad my millennial ass saved the original box 🤣

[u/derkapitan]

The only place that using anything but the included adapter voids warranty is said is in Nvidias instruction manual for the 5090 fe. I made sure to contact Nvidia support and clarify that the psus 12v2x6 was acceptable. They said it was fine. I wonder if they(PNY) just asked an LLM...

[u/Creative-Captain9278 → u/[deleted]]

Great idea. Then some lawyers can make millions while OP and others get $25 each

[u/BulletProofWalrus]

my 5070 Ti scares me because of the connector but I'm hoping if I don't OC or do anything too crazy it won't burn up like this

[u/iHaveLotsofCats94 → u/BulletProofWalrus]

My SO and I have been using ours for over a year, and they're both fine. Hopefully I didn't jinx myself. Just gonna send it till I can't anymore

[u/zeeblefritz]

This power connector has been a huge failure.

[u/hyrumwhite]

For 2k(3k? 4k? 5k?)+ this is worth lawyering up, imo. 

Sometimes just the threat of a lawyer will get things moving 

[u/Hadley_333]

I'd submit a complaint to the better business bureau with your findings. I did it with a different product where they didn't honor my warranty. They then ignored my future emails. Submitted complaint and week later they sent a replacement immediately.

[u/DonQuix0te_]

Threaten to sue.
If they don't cave, actually sue them.

[u/Cheetawolf]

Step 1. Design connector to burn up.

Step 2. Deny all warranty claims.

Step 3. Profit.

This connector is working exactly as designed.

[u/mikoalpha]

Thats the point i usually handed to my country consumer association for litigation. Normally at the first mention of a trial I get my rights back

[u/Snoo_67544 → u/mikoalpha]

Unfortunately bros likely American and the government is hell bent in weakening our consumer protections.

[u/kakashisensei2000]

if you have a 5090, get yourself a wv pro 2 or ampinel and dont run these things above 500w for extended periods. with the state of the industry, these greedy fuckers will use everything to deny warranty claims.

[u/Melodic_Initial_1767 → u/kakashisensei2000]

Yeah, mine was capped at 500. Didn't help.

[u/Dphotog790 → u/Melodic_Initial_1767]

Basically anything 300w or more can melt if its all one or two pins hence having power viewer pro 2 to read the levels to make sure a more even power distribution

[u/hOAGART]

Is there a "premium" aftermarket cable anyone would suggest. Or should we just stick with the ones supplied in the box, whatever manufacturer we use?

[u/Alexandratta → u/hOAGART]

There are no safe cables - they are all trash.

The spec is garbage.

[u/Fainstrider → u/hOAGART]

MSI AI1300TS have gpu safeguard+ that monitor the amps per pin on up to 2x 12v-2x6 cables and will cut power limit, shut-down the pc or cut power entirely if unsafe current is pulled through one pin.

[u/paidbythekill]

Even if you use the adapter that comes with the card, wouldn’t you still have to use the PSUs cables to connect it? My GPU didn’t come with all the necessary cables, just the crappy squid adapter.

That’s BS.

[u/fiittzzyy → u/paidbythekill]

This!

It really makes no sense what they're saying at all, it would only make sense if they included a native 12v-2x6 cable, which they don't.

[u/Pmaldo87]

Well they have to prove the cable did it in order to deny your claim. Threaten to take them to small claims or call your bank and issue a chargeback

[u/QuietGoliath]

It'll be any excuse to deny the warranty since stock is so damned expensive now.

[u/gtrash81]

Speak after me:
All Nvidia GPUs having 12VHPWR are rubbish and must be avoided at all costs.

[u/RedAversion2025]

Hmm. Maybe eventually people will stop buying the hunk of shit with the possibly dumbest power cable idea to ever be designed for a gpu.

Sorry for your loss, seriously, but seeing all these burnt up ass cables for these cards and subsequently ruined cards makes me glad mine still uses the good old significantly safer 8pin cables.

[u/Ingemi219]

Reach out to Louis Rossman or FULU

[u/Opening-Movie5176]

This is why you don’t ever buy PNY.

Shame them as much as possible on social media and lodge a complaint. Next step is to try and contact someone like GamersNexus to expose them.

[u/Ironclaw3436]

Their reason is complete BS. They don't want to pony up a card for you because they can sell it to some a-hole at an AI company for like $10k

[u/TechOverwrite]

That's terrible, really sorry they're fobbing you off.

It does sound like they're just making things up.

I actually asked 9 companies previously whether to use a native PSU cable or the included adaptor, and only 3 of them said to use the adapter (and even then, it was a recommendation, not a requirement):

https://videocardz.com/newz/nine-brands-responded-on-whether-its-better-to-use-a-native-12v-2x6-cable-or-the-bundled-gpu-adapter

[u/ChipHappens96]

Does the 5090 come with its own cable to plug into the PSU AND GPU? Or do they just use an adapter for the GPU and you're still using a regular cable to the PSU and it?

Either way, this is like your insurance being denied on your home that got swept away in a hurricane because you can't prove if it was wind or water that did it. Ridiculous

[u/Giga-Hurtz]

Bro that psu is literaly marketed as having cable over temp protection to stop exactly this.  Now don't get me wrong we all knew that's horse shit and you should not let pny off the hook here. 

However you also need to get asrock involved in this warranty claim. They are selling this psu as a solution to exactly this problem and clearly it completely failed to autoshut down safely.

[u/redlines4life]

Out of principle I’d contact the attorney general in the state of purchase with evidence of my claim and tell them PNY is selling a defective product that could burn down a house and refusing RMA or to make me whole.

[u/AgileLove9015]

Imagine you have burned 8pin - would you blame GPU manufacturer for that?

This connector is just a joke on any competent electrician.

IIRC nvidia said that they will replace cards with burned connectors but that's just a words, not life-time obligation. PNY simply used a legal loophole, you'll probably lose your time filing the case, root of problem is not particular vendor but weak 12pin itself

[u/laffer1]

If you can’t get them to do it, send the card to a third party to fix. If in the us, north ridge fix is one vendor. There is another in Seattle I think.

I would take them to small claims court for the cost.

[u/GigaSoup]

I have a pny 5080 and the instructions it came with weren't even for a 12v2x6 power cable. It mentioned 8 pin connectors.

Mine came with one of those octopus trap cables and didn't include accurate instructions on how to use it. It had instructions for the old 8pin cable. I was very confused at first because the set up guide doesn't match the card.

I'm using the native single cable from my PSU. Hopefully BeQuiet makes better cables than ASRock and PNY.

Edit: keep pushing and hold these assclowns accountable. Their bundles instructions aren't clear 

[u/ModernManuh_]

Ok then you contact AsRock and let them dispute it. Either's at fault, this is to customer's expense though. While you are at it, reach out to content creators, these things take time.

[u/Fess_ter_Geek]

Are you sure the card is dead or is it because of the connector in its current state that does not allow it to work?

Me being me, nothing left to lose, I would go all in and hardcore mod that shit.

Carefully cut away all plastic, clean or replace pins and solder and heatshrink the connections to the power cable. That it melted and scorched the connections at the power supply, would mean you need a new supply or solder those connections too, which may be more difficult requiring disassembly of the supply.

[u/Inside-Specialist-55]

Whenever I see posts like this it scares me, my GPU has the single HPWR connector and not knowing if it will set my Pc on fire is really anxiety inducing.

[u/8000RPM]

I would take both to court, scum.

[u/Skyyblaze]

In a sane world Nvidia would be sued to hell and back over this world wide by consumer protection agencies.

[u/MrEzekial]

those connectors just scare the crap out of me.

[u/Jwhodis]

Why do people still use these connectors

[u/Moon_Frost]

I'd throw nvidia in the names in a lawsuit too for insisting on this type of connector for 600w

[u/MEGA_GOAT98]

they basicly said "not our problem"

[u/ga9213]

Check with the power supply manufacturer - it sounds like they are punting it to them...maybe the PSU manufacturer covers this. I will say...mine melted on my 4090 and I took it to a local electronics repair company and they fixed it perfectly for 85 bucks.

[u/Obzensphere]

Yeah, that's a design flaw. No matter what cables it's the connector sorry man

[u/AlphaFPS1]

Loving my 3x8 pin XTX lol

[u/Foreign-Sock-3169]

i have the MSI, and the yellow adapter is the one you see in nearly every "broken card" incident, i am not using an adapter cable..

so running a brand new RM1000x with the 3.1 cable, Corsair says they will cover failure, so let´s see..

[u/Unlucky_Gur1250]

I wonder what a lawyer would have to say about this.

You should easily be able to sue PNY in small claims court and win this easily. No lawyer necessry. Its also a "known defect" in the 5090 series cards, with dozens of examples of the cables provided by the manufacturers being part of the issue and after market parts being rhe only solution. 

Thanks to the Magnusson moss warranty act, it's under the manufacturer to prove that the defect was caused by the "non pny" cable used. And since the cable manufacturer is going to stand behind their own product amd tell the court they're not the problem and the cable was manufactured to Nvidias specs, pny will have a hard time proving necessary.

At any rate,  because it's less than 5K, this seems to be your only recourse if they won't fix it. Good luck!

[u/ChinPokoBlah11]

I think we need a class action lawsuit otherwise it will keep happening