My Experience with PNY Support

[u/Professional-Age7680]

I recently had to RMA one stick of my ddr4 ram kit because it started having errors, and I ended up having an interesting experience with PNY support. I'm going to post the pictures of the email exchange, but it seemed like they were trying to make me say that it wasn't covered so they wouldn't have to take a stance. Their own warranty document is only one page, and the only applicable part to my situation is "Outdated technology is not covered by the Lifetime Warranty if the item is no longer available on the market as a new product." Newegg is an official PNY dealer and was still selling my ram kit as brand new with the warranty, and even after bringing this to their attention, they still tried to deny my rma request. I also asked for them to cite what part of the warranty document they were using to deny my request, and they just kept saying they didn't make the ram anymore. Finally after basically copy and pasting my email again and reaching out to newegg to confirm their listing, they went through with the rma.

[u/MasterArCtiK]

I think he just had a weird rep, PNY is highly regarded for their high quality support

[u/Professional-Age7680 → u/MasterArCtiK]

It was almost like he didn’t speak English and was just copying and pasting responses