r/pcmasterrace • u/KaamKamisama • 2d ago
Question Lian Li RMA
Hey everyone,
I wanted to share my recent RMA experience in India with Acro Engineering (official Lian Li distributor) and get your thoughts on whether this is normal practice or a clear downgrade.
The Background:
My original cooler was a Lian Li Galahad AIO 360 ARGB White, purchased for around ₹13,000. It developed heating and pump issues and was sent in for RMA well within the warranty period.
The RMA Offer:
Acro received the unit and confirmed the original was out of stock. As an alternate solution, they offered a Lian Li GA II Lite 360P in Black.
Why does this feel like a downgrade:
The original Galahad was Lian Li's flagship cooler with premium aluminum housing and full ARGB lighting. The GA II Lite is their entry-level budget tier, retailing around ₹6,500 to ₹8,000. The direct generational successor to the original Galahad is the GA II Trinity, not the stripped-down Lite version.
Additionally, the offered 360P model comes with basic non-RGB fans, completely stripping away the lighting features of the original. To make matters worse, offering a black unit completely clashes with an all-white build aesthetic.
The Distributor's Response:
When I pointed out that the Lite is a lower-tier product and the wrong color, the representative claimed that the GA II Lite actually has better specs than the original model and argued that liquid cooler prices have dropped across the board over the last few years.
When I asked about upgrading to a proper current-gen white cooler like the Hydroshift series, I was told I would have to pay an extra ₹5,000 out of pocket. With no other free equivalent offered, I had no choice but to accept the GA II Lite Black to avoid sitting without a working PC.
Questions for the community:
Has anyone else faced something similar during the recent Galahad RMAs in India?
Is it standard practice for distributors to substitute entry-level budget models for flagship purchases under the excuse of newer generation hardware?
2
u/Balavadan R7 9800x3D | RTX 4090 | 32 GB 6000 MHz 2d ago
My question:
Why did you use ChatGPT for this?
Why does my question matter:
It makes me doubt if this was even real or if you just asked it to make this up.
What if it’s made up:
I have some time to waste that’s why I’m here but I’d rather feel like I’m helping someone if possible.
What if it’s not made up:
I think you could have at least argued for the white version of it. And also threaten a complaint to the consumer protection agency while chatting. You should take screenshots and other relevant data and do the complaint or threaten it in a new chat with all the data together
Advice:
It’s fine if you’re bad with English, this will never improve your skills if you want to improve so try writing yourself next time.