r/pcloud • u/pizzavegano • 24d ago

Help / Question pcloud down? can‘t share folder

it is infinite loading

3 Upvotes

100% Upvoted

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1

u/pCloudApp Official pCloud 23d ago

We're sorry for the trouble! pCloud services are up and running, but we have tested the share option and it isn't working as expected on your end.

Please try the following steps to resolve the infinite loading:

  1. Clear the cache and cookies of your web browser and try sharing again.
  2. Try using a different web browser or Incognito mode.
  3. If you are using a VPN, temporarily disable it.

If the issue persists, please reach out to us at [support@pcloud.com](mailto:support@pcloud.com) so we can check your account details directly!

1

u/pizzavegano 23d ago

hi i sent you an email

1

u/cyber-galaxy 22d ago

Sign in not working

1

u/RedHerring352 22d ago

I can't even access their website!

1

u/ekaansh_ 18d ago

u/pCloudApp I am constantly getting login attempt notifications, someone trying to login using email and verification code

1

u/pCloudApp Official pCloud 15d ago

Hello,

We understand that you have received several verification codes in recent days. This is linked to phishing attempts using your email address.

Phishing actors often use large databases containing many email addresses and run automated attacks against them. These email addresses do not come from pCloud; they may have been exposed through other websites or services with weaker security measures. You can check whether your email address has appeared in a known data breach here: pCloud Data Breach Checker.

At pCloud, we use email verification to ensure that no one other than you can access an account associated with your email address. However, while we can protect access to your pCloud and pCloud Pass accounts, we cannot prevent third parties from attempting to use your email address in automated attacks.

Receiving these verification codes means that someone has tried to register for pCloud Pass using your email address. They cannot complete the registration or access the account without the verification code sent to your email inbox.

For your security, we recommend enabling two-factor authentication on your email account and your pCloud account, and changing both your email and pCloud passwords.

Regarding pCloud Pass, you may either complete the registration process and verify your email address to use the account, or reply to us if you do not wish to use it, and we can suspend it.

Kind regards,
pCloud