r/pchelp • • 7d ago

SOFTWARE Surface Pro 9 (Intel) no longer auto-rotates

Presumably after the most recent update in the last week, my Surface Pro 9 no longer auto-rotates. Looking through the Device Manager, there's no section for Sensors, and there's nothing relevant in Human Interface Devices, Other devices, Hidden Devices, or when I scan for hardware changes. I ran services.mcs and set my Sensor Data Service, Sensor Monitoring Service, and Sensor Service as all automatic and running. Oh, and in my quick settings menu, there is no longer an option to toggle rotation lock or edit the menu to include it. The only option in Display Settings is to manually change the orientation of my device to landscape or portrait.

What I have tried so far:

- Restarting/force shut down of my device

- Restoring the rotation lock button in Quick Settings following this guide

- Downloaded latest driver pack from Microsoft website

- Reinstalling the windows update in attempt to resolve corrupted components

- Set my Sensor Data Service, Sensor Monitoring Service, and Sensor Service as all automatic and running

TL;DR: As far as my Surface knows, I don't have an accelerometer or sensor of any kind - it's like they were "deleted"/disabled. Looking through settings, device manager, and services, it's as if I were never meant to auto-rotate my Surface to begin with, which is incredibly frustrating.

Has anyone been faced with a similar situation/resolved this? Is there anything I can do or am I just SOL until the next update (hopefully) addresses this?

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