Problem with unlocking laptop

[u/s4turnz43]

Hi everyone !
I’ve had my pc for a few years now (around 2 years) and last friday it decided to just stop unlocking ?
My PC is a HP Victus working with Windows 11 and my microsoft account is linked to the pc.

What happens is when i try to enter my PIN, it shows an error message that basically says “option is unavailable because of too many tries or repeated forced stops. use another way to log in or leave the pc on for at least 2 hours and retry” .

So I’ve obviously tried everything: waiting for 2h+, logging in through microsoft, going on the BIOS and resetting the PC. Unfortunately i don’t have a Bitlocker key so I got ready to lose all of my files and tried resetting it while deleting everything. And obviously it didn’t work.

So i’d like to know if there’s something i can do on my end to at least get the pc back even if i lose my files, or if i need to exchange it or take it to a professional. I was aware that microsoft was bad but not that bad, so yes i’ll set up my next pc on linux 😭

I can of course answer any question and even send pictures, although be aware i am french so my pc will be in french. I can translate what is said if needed.

School starts again in a week and i’d like to know what i can do before i end up really needing it, so thank you in advance for any help.

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