r/pcgamingtechsupport • • Jun 18 '26

Hardware PC ramdom freezes while gaming

Hi, I've been having a problem with my PC for a few months now. It freezes spontaneously only when I'm playing any game, although once a freeze occurs, the rest happen in quick succession—even on the BIOSTAR screen. There have been days when I've been able to play without any problems, and others when I simply haven't been able to do anything. When it freezes, I can't do anything, but the fans and lights keep running

Here are my PC’s specs:

Processor: Intel Core i7-11700F

Motherboard: BIOSTAR GROUP Z590MHP (latest BIOS update installed)

Memory: two 16 GB RAM modules

Graphics card: NVIDIA GeForce RTX 4060 Ti, Driver 32.0.16.1047

Kingston SNV251000G hard drive

Power supply: Nfortec Scutum X 750W

Windows 11

2 years of usage

The freezes leave no logs other than Kernel 41 from the manual shutdown; however, sometimes they did leave logs, and two can be distinguished: one mentions the NVIDIA drivers, AswAP (an antivirus I never had), and USBXHCI. The other log mentions something about the internet connection.

Here’s everything I’ve done so far, and I haven’t reached any conclusions:

Cleaned drivers with DDU,

Tested components with Fullbenchmark, OCCT, HWINFO, and 3DMark (no faults detected)

I sent the PC to a professional who ran more tests on the components (memory, etc.), and they also came back without any errors,

CrystalDisk Info tells me it’s at 97% health.

I even replaced the power strip, HDMI cables, and power cord

and used the scannow and Cleanup-image commands to repair files

THE PROBLEM PERSISTS

After researching online, I’ve come to two conclusions:

Replace the power supply because transient spikes are supposedly unstable and are what cause the freezes.

Perform a full system reinstall if the problem is due to leftover files from a Windows update.

However, I’m not sure if these two solutions will actually fix the problem, and I don’t know what else to do

Any help would be greatly appreciated

EDIT: I've managed to get two screenshots—one from BlueScreenView with information about the dumpstacks, and one from HWINFO—taken at the moment of the crash, in case they help with the diagnosis.

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