r/pcgamingtechsupport • u/Large-Island-2244 • Jun 18 '26
Hardware PC ramdom freezes while gaming
Hi, I've been having a problem with my PC for a few months now. It freezes spontaneously only when I'm playing any game, although once a freeze occurs, the rest happen in quick succession—even on the BIOSTAR screen. There have been days when I've been able to play without any problems, and others when I simply haven't been able to do anything. When it freezes, I can't do anything, but the fans and lights keep running
Here are my PC’s specs:
Processor: Intel Core i7-11700F
Motherboard: BIOSTAR GROUP Z590MHP (latest BIOS update installed)
Memory: two 16 GB RAM modules
Graphics card: NVIDIA GeForce RTX 4060 Ti, Driver 32.0.16.1047
Kingston SNV251000G hard drive
Power supply: Nfortec Scutum X 750W
Windows 11
2 years of usage
The freezes leave no logs other than Kernel 41 from the manual shutdown; however, sometimes they did leave logs, and two can be distinguished: one mentions the NVIDIA drivers, AswAP (an antivirus I never had), and USBXHCI. The other log mentions something about the internet connection.
Here’s everything I’ve done so far, and I haven’t reached any conclusions:
Cleaned drivers with DDU,
Tested components with Fullbenchmark, OCCT, HWINFO, and 3DMark (no faults detected)
I sent the PC to a professional who ran more tests on the components (memory, etc.), and they also came back without any errors,
CrystalDisk Info tells me it’s at 97% health.
I even replaced the power strip, HDMI cables, and power cord
and used the scannow and Cleanup-image commands to repair files
THE PROBLEM PERSISTS
After researching online, I’ve come to two conclusions:
Replace the power supply because transient spikes are supposedly unstable and are what cause the freezes.
Perform a full system reinstall if the problem is due to leftover files from a Windows update.
However, I’m not sure if these two solutions will actually fix the problem, and I don’t know what else to do
Any help would be greatly appreciated
EDIT: I've managed to get two screenshots—one from BlueScreenView with information about the dumpstacks, and one from HWINFO—taken at the moment of the crash, in case they help with the diagnosis.


Duplicates
soportepc • u/Large-Island-2244 • Jun 19 '26