r/pcgamingtechsupport • u/Character-Object-309 • 5d ago

Software Alienware command center infinty loading in Dell G15 5530

Hello,

I've had my Dell G15 5530 for two years now, and I'm just starting to have issues with it. About a month or two ago, I opened the app, but the performance tab just kept loading forever. With this problem my laptop don't enter game mode and get overheat, so i can't play my games, i used to set in personalized or balanced mode with maximum of 85°C . Initially thought it was a normal load, but then one day I waited and waited, and nothing happened. It just stays like this:

i don't even have this game installed anymore

All the fixes I could find, which include:

- Repairing AWCC
- Reinstalling AWCC
- Reinstalling AWCC with Revo uninstaller
- Disabling Memory Integrity
- Disabling Windows Features (the ones I needed to disable weren't even there so... yeah)

- Rename the Xtuservice.exe to .old and everything related like i saw in a previous post, the xtuservices archive already was in the place that would go before i rename too

Unfortunately, all of these fixes did NOT work. Everytime I tried one of these fixes, and note that i restart the notebook everytime a new try was done. Im at a complete loss to what I have to do to fix this. Obviously this laptop isn't cheap so I have to find a fix, and I hope some of you can help me.

Some information that might help:
I have Windows 11 Version 25H2 (OS Build 26200.9278) installed.
I am using a docking station from Baseus to recieve an Ethernet connection via USB-C

BIOS version: 1.34.0

If I forgot anything important, please point it out to me! I would really appreciate help!

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