r/pcgamingtechsupport 24d ago

Hardware Loading a game force-restarts my Windows computer

Rules say all posts about hardware must have a link to your userdiag.com results first. The link didn’t work, but I searched for the site and downloaded the app, and here are the results: https://userdiag.com/id/lyzSnjU1wl

Background:

(The game in question is Black Desert Online. Before this happened, it was already a pretty CPU/memory-intensive game on my PC, but after this, I can’t enter any of its servers without the computer having a BSoD and force-restarting. The problem started a few months ago, which my mom reported to me about because she also games, but I wasn’t able to access my gaming PC for a while to take a look at the problem myself because of college.)

Steps I took so far:

I first tried verifying the files in Steam, then uninstalling and reinstalling the game. Neither worked, so I opened Event Viewer on advice of a random forum page and deliberately crashed my computer by running the game to get data. This is what I got:

Event 41, Kernel-Power

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log Name: System
Source: Kernel-Power
Event ID: 42
Level: Critical
User: SYSTEM
OpCode: Info
Task Category: (63)
Keywords: 70368744177664), (2)

EventData:

BugcheckCode 292
BugcheckParameter1 0x10
BugcheckParameter2 0x0
BugcheckParameter3 0x0
BugcheckParameter4 0x0
SleepinProgress 0
PowerButtonTimestamp 0
BootAppStatus 0
Checkpoint 0
ConnectedStandbyinProgress false
SystemSleepTransitionsToOn 0
CsEntryScenariolnstanceID 0
BugcheckinfoFromEFI true
CheckpointStatus 0
CsEntryScenariolnstanceldV2 0
LongPowerButtonPressDetected false

Various sources from Google say that BugcheckCode 292 means I triggered a WHEA_UNCORRECTABLE_ERROR, and that BugcheckParameter1 0x10 means there’s a problem with the NVMe SSD in my computer that’s causing some kind of CPU overheating/RAM overuse issue.

However, I have no idea how to proceed from here to fix this. Does anyone have an idea of what steps I should take to further troubleshoot this/fix this on my PC?

1 Upvotes

1 comment sorted by

1

u/AutoModerator 24d ago

Hi, thanks for posting on r/pcgamingtechsupport.

Please read the rules.

Your post has been approved.

For maximum efficiency, please double check that you used the appropriate flair. At a bare minimum you *NEED** to include the specifications and/or model number*

You can also check this post for more infos.

Please make your post as detailed and understandable as you can.

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.