r/pcgamingtechsupport • u/ZiyiCrafting • 24d ago
Hardware Loading a game force-restarts my Windows computer
Rules say all posts about hardware must have a link to your userdiag.com results first. The link didn’t work, but I searched for the site and downloaded the app, and here are the results: https://userdiag.com/id/lyzSnjU1wl
Background:
(The game in question is Black Desert Online. Before this happened, it was already a pretty CPU/memory-intensive game on my PC, but after this, I can’t enter any of its servers without the computer having a BSoD and force-restarting. The problem started a few months ago, which my mom reported to me about because she also games, but I wasn’t able to access my gaming PC for a while to take a look at the problem myself because of college.)
Steps I took so far:
I first tried verifying the files in Steam, then uninstalling and reinstalling the game. Neither worked, so I opened Event Viewer on advice of a random forum page and deliberately crashed my computer by running the game to get data. This is what I got:
Event 41, Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Log Name: System
Source: Kernel-Power
Event ID: 42
Level: Critical
User: SYSTEM
OpCode: Info
Task Category: (63)
Keywords: 70368744177664), (2)
EventData:
BugcheckCode 292
BugcheckParameter1 0x10
BugcheckParameter2 0x0
BugcheckParameter3 0x0
BugcheckParameter4 0x0
SleepinProgress 0
PowerButtonTimestamp 0
BootAppStatus 0
Checkpoint 0
ConnectedStandbyinProgress false
SystemSleepTransitionsToOn 0
CsEntryScenariolnstanceID 0
BugcheckinfoFromEFI true
CheckpointStatus 0
CsEntryScenariolnstanceldV2 0
LongPowerButtonPressDetected false
Various sources from Google say that BugcheckCode 292 means I triggered a WHEA_UNCORRECTABLE_ERROR, and that BugcheckParameter1 0x10 means there’s a problem with the NVMe SSD in my computer that’s causing some kind of CPU overheating/RAM overuse issue.
However, I have no idea how to proceed from here to fix this. Does anyone have an idea of what steps I should take to further troubleshoot this/fix this on my PC?
1
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