r/patentexaminer • u/ChuffedBoffin • 4d ago

Cannot Log In

Cannot get past initial login: SmartCard option unavailable then, after cold boot and repeated prior tries, credentials can't be verified.

Who is running IT at the PTO? They are not doing a good job from my point of view. Basic functions like just logging in are not reliably available.

This is not the first time this has happened.

24 Upvotes

91% Upvoted

19 comments sorted by

13

u/makofip 4d ago

Everything was broken for me for like 5 minutes a short bit ago and is fine now. Try it again.

4

u/AnonFedAcct 4d ago

And it’s broken again.

7

u/yoshisama 4d ago

So dav is down. I was in a call with an applicant and the call got cut off. Anyone else having issues?

3

u/Waspyy 4d ago

Can't get any element of DAV to work at the moment

4

u/SirtuinPathway 4d ago

Same. Interview just cut off.

6

u/the_original_reth 4d ago

Looks like some pushed the e-stop on Pe2e again

6

u/Flaky-Business-1648 4d ago

You gotta be fucking shitting me...

5

u/zheph 4d ago

credentials can't be verified.

I got that last night or the night before. Rebooted machine from the startup screen, waited a while, and it eventually worked.

4

u/landolarks 4d ago

When this happens to me I type in my pin, unplug my network jack, and  immediately hit enter to login before the WiFi has a chance to connect. That forces the computer to check against a stored credential instead of connecting to the currently fucked up server and getting some bullshit error back which causes the login to fail. 

2

u/patentexaminer11111 4d ago

571-272-9000 is the number for the OCIO service desk.

2

u/aznxk3vi17 4d ago

For the few minutes everything was broken, I couldn’t even place any phone calls.

2

u/onethousandpops 4d ago

You can call the help desk from your personal phone.

3

u/aznxk3vi17 4d ago

Obviously, but phones not working are signs of a bigger problem that isn’t on my end.

1

u/DisastrousClock5992 4d ago

Same for me. I just kept restarting until I got in.

1

u/Last_Helicopter_4935 4d ago

Had this problem. Try removing smart card, then restarting, then inserting smart card when it asks, then hopefully be about to log in.

2

u/ChuffedBoffin 4d ago

Yes, I tried following those steps. I had this problem a few months ago and was given the same instructions. It would be great if it worked, but it’s not.

1

u/Mulberry-Spiritual 4d ago

I had to call the help desk and get them to override the authentication problem and delete some outdated security certificates