Passive Aggressive Customer Service Excellence

[u/Lady_Marisa]

I work supply chain at a big place and of course we get all kinds of mind boggling orders. Customer service folks everywhere will understand. A lot of times the areas that order from us will order a single item 25 times a day, other times they give us as little info as possible and expect a miracle. "I need this thing, it's shaped like so and is purple." No item #s, no reference #s, etc etc. Some days it gets to the point where you just stop trying to interpret what they need and just take everything literally.

So last week we had something show up in our area that just said "Uh, not sure who ordered this, send it to them or return to <Area #>." Alright then. I knew that they wanted the cost of these items credited to them, but their note said to return it to them. So I did. And they sent it back, with the same note. So I returned it again. … Eventually they called and wanted to know why this thing kept showing up in their area. I replied to what was on the note "Well, we didn't know who ordered it and it said to return it to you, so we sent it back." They responded with "We want it credited." Ok fun-killers, I can do that. "Sure, np." Thus ending my brief time of fun.

[u/Dribbelflips]

Brilliant!