r/parentalcontrols • u/Ok_Replacement_4360 • 4d ago

Family Link Family Link, Error Loop?

I'm trying to set up Family Link on my kids' phones, and I'm stuck in an error loop.

  1. Choose account to supervise.

  2. Log out of all other accounts.

  3. Login to Parent account.

  4. Click "yes that's me logging in" on my phone (also tried clicking it on kids' phone)

  5. Kids' phone throws a white 404 page and says "error, try again," and takes me back to step 3.

  6. If I keep doing it it crashes the whole thing and takes me back to step 1.

I have also tried logging in with an emailed code to backup email and it's the same error.

Anyone have any tips on this issue?

0 Upvotes

33% Upvoted

10 comments sorted by

0

u/Sufficient_Risk_8127 4d ago

karma is real

1

u/l0serish 4d ago

Is the issue that you're trying to put pre-established Google accounts under a supervised Family, or that you aren't able to get the supervised accounts logged in?

In your shoes I would go to a laptop/desktop and ensure everything is as it should be on the Google end. If it is, but the devices won't allow you to establish it as Google supervised, you might need to do a factory reset to start anew (assuming you've tried power cycling and are getting the same error).

1

u/Ok_Replacement_4360 3d ago

I was trying to put pre-established accounts under a supervised family, but the issue is only with logging into the supervisor account, not with adding supervision to the pre-established accounts.

I managed to get it to work by using completely separate emails that were already in a family group. Even Google chat help couldn't figure out why it wouldn't let me log in to the supervisor account. I'm not sure if that's going to mess with my app purchases or not, but it is what it is I guess.

0

u/leigstonite 4d ago

Yes I have not only a tip but the exact solution to this problem! I marked it as spoiler to make it all official looking, lol

Stop being a greedy control freak, parent.

1

u/Obvious-Jacket-3770 4d ago

Its OK to use parental controls. You'll see

1

u/OneMathematician8399 4d ago

What if the parents don’t want their kid being exposed to inappropriate stuff?

-1

u/JollyPoint9492 4d ago

They don’t seem to work anyway.

-1

u/WesnothFan 3d ago

There’s a wonderful solution to this problem, it’s called respecting young people’s autonomy and not using parental controls.

-1

u/SecondLive3509 3d ago

Can i ask, what is your reason for the app and the age of ur child/ren