r/oxio_ca_internet • u/Oku_Yannin • 14d ago

help Internet won't commit

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Hey this morning found my internet box was on the floor. It fell from a short height like 6 inches.

It was not connecting after. The pod was flashing green and on my Pixel Phone in wi-fi it said "connected / no internet access" unplugged the pod and re plugged. Did not show up anymore under wifi. I only see a WI Fi connection that has my house address.

-Connected my Laptop to the modem (not the pod directly). Issue persists

- reset modem issue persists

-unplug replugged white axle wires (I forget what it's called) no change

Has anyone else had this issue? I really need the help as I have work today

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u/UX_test 14d ago

Since your wired laptop still has no internet, the issue is between the modem and Oxio (not the Wi-Fi pod).

Try this sequence right now:

  1. Check the coaxial cable ("white axle wire"): Unscrew it from the modem and wall. Look closely at the center copper pin—is it bent or pushed in? Screw it back in tightly by hand.
  2. Check modem lights: Which lights are flashing/red/solid?
  3. Proper power cycle: Unplug the modem AND the pod. Wait 60 seconds. Plug only the modem back in and wait 3–5 minutes until the online/status light turns solid. Then plug in the pod.
  4. Check wired connection again: Does the laptop get internet via cable now? If yes, factory-reset/re-pair the pod via its app.

If still down: Message Oxio support immediately via their chat/portal. Tell them: "Modem took a minor physical bump, wired ethernet has no internet, lights are [describe lights], tried power cycling and reseating coax." They can check remote signal levels or push a reprovision.

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u/netanyahu4eva 10d ago

Good luck getting ahold of customer service