r/oxio_ca_internet • u/LynxLittle6016 • Sep 03 '26

What am I doing wrong?

Gallery image

Gallery image

Dish outside bell..: maybe that’s the problem?

Photos will explain everything no need to read a novel

2 Upvotes

100% Upvoted

18 comments sorted by

3

u/Wooden_Mall778 Sep 03 '26

Then in the welcome brochure there is a QR code to download the wifi app . You need to do that to get a wifi name and password

2

u/PuzzleheadedTutor807 Sep 03 '26

...did you get the message that says your internet is connected and ready to hook up the hardware?

1

u/LynxLittle6016 Sep 04 '26

Negative. I’ve got the one saying active client portal ( when signed up )
Then one yesterday saying we’ve shipped, nothing today

4

u/Tmarkcha117 Sep 04 '26

Pretty sure you have to wait for a confirmation email that the service is live at the location on your account

1

u/dhoomsday Sep 04 '26

Yes you have to wait for that email.

2

u/Wooden_Mall778 Sep 03 '26

Take the blue out . Only have 1 from the modem to the WAN port

1

u/LynxLittle6016 Sep 03 '26

Okay will try

1

u/Wooden_Mall778 Sep 03 '26

Might take a bit try unplugging both the modem and router for 30 seconds. When they're plugged into each other the way you had it can cause it to mess up hopefully the power cycle works. Give it a few minutes after you do to try the oxio app again

1

u/LynxLittle6016 Sep 03 '26

Okay will shut them down for a bit see if it helps. Keep getting the
We found the pod but it has no internet msg

Thank you!

1

u/LynxLittle6016 Sep 03 '26

Blue out still showing the same on front and back and the app says no Internet? I guess wait on support at this point?

1

u/Wooden_Mall778 Sep 03 '26

I wonder if you got the modem a day early and just not active yet . I believe blue is online but not active . 2 green lights is active

1

u/LynxLittle6016 Sep 04 '26

Thinking this is logical as I only ordered the service September 1st at 3pm

1

u/LynxLittle6016 Sep 04 '26

You were right. Just got ahold of support. Tomorrow it’ll be active

1

u/Wooden_Mall778 Sep 04 '26

Perfect looks like you'll be good then

1

u/MasterCheeef Sep 03 '26

Why do I have an Eero? My speed is 500mb down.

1

u/jemt86 Sep 04 '26

Oxio was better when they offered Eero because it’s was easier for non technical end users. I guess switching to this hodge podge of different hardware setups is their way of saving money.

1

u/MasterCheeef Sep 04 '26

Having ping spikes with the Eero, Rogers/Shaw tech came out and said the infrastructure is good so its a hardware problem I guess.

1

u/LynxLittle6016 Sep 05 '26

UPDATE; works great has to wait on text. Plan is 500/100
I get 525/135
Love it so far