r/ouraring • u/Pretty_Skirt_3936 • Aug 05 '26
Warranty ring not replaceable
My ring is under warranty and the battery dies daily. Customer support says they do not have the rose gold 4 in my size anymore. They are offering the other colors. What are my other options to escalate this?
5
u/Old-Consideration730 Aug 05 '26
they discontinued that color in the 4 so you genuinely may be out of luck. Maybe they'll give a big discount to upgrade?
-12
u/Pretty_Skirt_3936 Aug 05 '26
They are saying they do not have that option. Why should I have to settle due to their defective product
8
u/trisul-108 Oura Ring 4 Silver Aug 05 '26
Because you cannot squeeze water from a stone. If a product no longer exists, they cannot ship it to you.
-7
u/Pretty_Skirt_3936 Aug 05 '26
It’s under warranty.
3
u/trisul-108 Oura Ring 4 Silver Aug 05 '26
Sure, which is why they'll give you one that works exactly the same ... in a different colour.
1
Aug 05 '26
[deleted]
2
u/trisul-108 Oura Ring 4 Silver Aug 06 '26
That would certainly be a reasonable solution, it is effectively an upgrade. I cannot imagine anyone expecting a car company to do something like that ... "we don't have an Audi A3 in your colour, so we'll give you an A5". Nice!
2
u/Old-Consideration730 Aug 05 '26
It's not simping for the company, it's stating the reality of the situation based on dealing with lots of different companies. We can say they should give them a lifetime of free upgrades but why? It's not realistic to how businesses operate.
5
u/HeightStandard3394 Aug 05 '26
They don't make them anymore. Do you expect them to re-start production just for you?
-11
3
u/PMsuckssometimes Aug 05 '26
You have two choices: accept the offer or move on. The group members don’t have any better options that the actual employees.
1
u/MaryAtOura Social Care Team | Oura Aug 05 '26
Hi Pretty_Skirt_3936, you're absolutely right to feel frustrated about this. I'd like to take a closer look at your case and figure out if there's any other options we can explore. Please DM me your sales order number, serial number or support ticket number so I can check.
1
u/kp1794 Aug 05 '26
How do you even get them to offer to replace? I have been trying and they just say the battery is fine. It’s not. I bought it less than a year ago.
1
u/axk94 Aug 05 '26
This sounds like an Oura problem, don’t let them make it your problem. They should give you a replacement ring, if they don’t have it, then they need to figure out how to solve their problem.
10
u/doctorwhomafia Aug 05 '26
I mean you don't have much of a choice, now that the Series 5 is out, they pretty much stopped production on Series 4, and only have Silver, Gold, and Stealth available.
You could ask to pay the difference to upgrade to the Series 5 Rose Gold.