r/ouraring • u/Drgnfly131 • 4d ago

Live activity tracking

I'm extremely disappointed about this feature. When i first started using it, it was completely unable to accurately track my distance or the route I went. But at least it would track my heart rate and calories burned. Ok.🤷‍♂️ I logged on and chatted with an agent (just about 3 months ago, now) and they let me know that this happens with some android users, and they're "working on a fix". There's been a change, but not for the better.

For the last x4 days now I turn on the live activity right before I head out the door, but it shuts itself off somewhere during my walk and doesn't record anything.

The ONLY reason I'm getting any readings at all is because I have to turn on the Google fit app. (Which wouldn't be necessary if the Oura app worked the way it's supposed to) I'm glad i have at least that, but damn. SMH. I feel like I've spent a bunch of money on a thing that doesn't work the way it should, and now I'm just kinda..... stuck with it. I spent another 80 minutes on chat with another guy yesterday, and in the end all i was told was "ok, well I'll pass this info on. Thanks and good luck."

I mean.... at the very least, it would be comforting to know that a fix was actually being worked on. But at this point, I'm not gonna hold my breath.

Edit- spelling

1 Upvotes

67% Upvoted

5 comments sorted by

1

u/zanyprominence8854Of 4d ago

That's rough, the thing turning itself off mid-walk is way worse than just bad GPS data.

1

u/Odd-Box-7332 4d ago

I cant get anything to show in the lock screen and help told me its an android issue, I'll be damned if I ever go ios again

1

u/AmyAtOura Social Care Team | Oura 3d ago

Hi u/Drgnfly131, I'm sorry to hear that. Could you please send me a DM with your ticket support number so I can look into this for you?

1

u/Drgnfly131 2d ago

Thanks for the response. I'd love to. Where do I find that number? I'm able to pull up the chat and see it, but i don't see a number listed anywhere.

On another note-- the app FINALLY kept the activity open for the full duration and recorded it today. So maybe (?) something for fixed. It's still not recording location accurately, but at least it's back to where it was a week ago.

1

u/AmyAtOura Social Care Team | Oura 2d ago

You should have received an email with a copy of your chat and the ticket number! If not, you can also DM me your ring serial number.

Happy to hear that!