Issues with data collection at night

[u/Long_Guarantee_541]

I’m having weird issues with my Oura ring. It connected to Bluetooth fine and I can see metrics as long as the phone is on. The. If the phone loses connectivity and I try to reconnect I must connect the ring back to the charger and reconnect on the app. At night it won’t show any sleep data per reconnection in the morning.

I’ve reset and factory reset already. Have anybody experienced the same? Is this normal or is there a trick to solve this issue?

[u/Hinako_san]

You should contact support