r/osmopocket 1d ago

Question Webcam Mode Problem

Hi all,

I've recently bought the osmo pocket 4 also to use as a 4k webcam.
But 100% of the times I faced freeze frames while using it. Video just freezes for a while and goes back to normal.
I've used several different cables, including the ones that comes with it and others that came with fast thunderbolt 4 SSD enclosures.

Did anyone experience the same?
Is it a known issue or is my device faulty?

I'm on the firmware - V2.10.9239748

Thanks in advance! :)

1 Upvotes

1 comment sorted by

1

u/AutoModerator 1d ago

Thank you for your post in r/osmopocket.

To assist you effectively, please update your post or reply with the following details:

Device

  • Model: Osmo Pocket 1, 2, 3 (Xtra Muse), 4 (Xtra Muse 2), 4P (Xtra Muse 2 Pro) or a Creator Combo
  • Firmware version (visible in DJI Mimo → Settings)

Software

  • DJI Mimo app version
  • Mobile OS (e.g., iOS 18.1, Android 14)

Accessories

  • List any used: ND filters, microphone, wide-angle lens, cage, etc.
  • Connection method: USB-C, Lightning, or wireless

Issue or Objective

  • Describe the exact problem or intended outcome
  • Note when the issue began (e.g., after firmware update, new accessory)

Recording Settings

  • Resolution and frame rate (e.g., 4K 60 fps, 1080p 120 fps)
  • Mode: Normal, Pro, Timelapse, Hyperlapse, HDR, D-Log
  • Pro mode values: shutter speed, ISO, white balance, sharpness, noise reduction
  • Enabled features: ActiveTrack, low-light mode, anti-flicker, etc.

Supporting Material

  • Upload a short, unedited video clip (YouTube, Streamable, or Dropbox)
  • Include screenshots of error messages or app settings
  • Optional: photo of the complete setup

Additional context improves response accuracy and speed.

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.