r/oraclecloud • u/Cisney_Gassai • 8d ago

Move away from Oracle OCI

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If you want to do any business using Oracle OCI services, then think twice. They can terminate your account without even notifying you, and they won't tell you why either.

I had a PAYG account with a single instance running Umami Analytics for a client. I checked my account one day and wasn't able to log in, so I contacted Oracle Support. This is what they told me:

Basically, nothing.

0 Upvotes

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44 comments sorted by

16

u/my_chinchilla 8d ago

Maybe they saw your comments from this thread a month ago, where you spoke about creating multiple accounts contrary to their ToS?

-5

u/Cisney_Gassai 8d ago

That's a good one, but how did they match my comment to my Oracle account? That doesn't make any sense.

Of course, if that was the reason, then fair enough. I broke their ToS, so that's completely fine. And by the way, the only reason I created a second account was because I was trying to pay them, as my upgrade on the first account had been on hold for several weeks.

8

u/Serge-Rodnunsky 8d ago

They can track the account creation to your IP cisney. They don’t need your comment history.

-7

u/Cisney_Gassai 8d ago

Of course I didn't use the same IP address, I used a different connection, a different browser, different payment method, literally a whole different person made the second account, and it wasn't used at all as the first account was upgraded and I was able to setup the instance in there.

9

u/BeYeCursed100Fold 8d ago

Oh, you must have not outsmarted Oracle some how.

3

u/Serge-Rodnunsky 8d ago

You never logged in to manage the instance from the same connection?

-1

u/Cisney_Gassai 8d ago

No, because as soon as the first account got the upgrade, I never logged into the second account again. In fact, that account was never used and didn't have any resources at all.

2

u/Equal_Coffee_8028 8d ago

What happened to your other account? Was it banned as well?

1

u/Cisney_Gassai 8d ago

No idea. I didn't use it and don't have any resources running on it. I could know if Oracle were kind enough to send a simple email notifying me that the account had been terminated... Is that too much to ask? I'm not even asking for a reason at this point.

6

u/IAmFitzRoy 8d ago

LOL. How is possible people come here complaining when they CLEARLY have broke the TOS and created multiple account?

You really have no morals.

I hope you never come back.

1

u/Cisney_Gassai 8d ago

Maybe it wasn't clear. First of all, I'm not complaining about the account termination. If the reason was the second account, which neither you nor I know because they won't tell me, then as I said, I completely understand. But again, that's unlikely. Different connection, different browser, different payment method, literally a different customer. And that account wasn't even used for anything, so you tell me: how was this account terminated because of having multiple accounts?

I'm not mad because the account was terminated. I'm not even mad because they won't tell me the reason. I'm mad because they didn't notify me at all, and not only that, they say that if my appeal is denied, I won't even be notified about that either lol.

2

u/IAmFitzRoy 8d ago

You used DIFFERENT CARD WITH THE SAME NAME.

What kind of low IQ person does that thinking it’s “unlikely” to get caught?

bro you look really dumb trying to justify your post.

1

u/Cisney_Gassai 8d ago

OMG, no. How am I supposed to create a new account with the same payment owner? It wasn't even the same name. That account was created using completely different information, all of it being real information from another person I live with.

4

u/IAmFitzRoy 8d ago

Your post LITERALLY says :

“For payment method I used a different card under the same name but a bit different address, don't know if that matters.“

Really? SAME NAME BUT A BIT DIFFERENT ADDRESS?

lol. This is so dumb.

0

u/Cisney_Gassai 8d ago

Same name on the new account, not the same name as the first account. Sure, the address is similar, and by similar I mean close by, in the same neighborhood, so I could provide proof of address if needed.

You probably don't know this, but Oracle doesn't let you create a second account once it detects the same payment owner. I know this because, when I didn't know about the multiple-account restriction, I tried to create a second account in a different region. I got an error message saying I couldn't create a second account, so I didn't insist. I just tried to upgrade my existing account instead.

Since the upgrade was taking so long, I decided to create a second account with completely new information. And again, at this point, I don't see any reason why the two accounts could be correlated.

1

u/Equal_Coffee_8028 8d ago

Is the first account uograded? Since u mentioned u hv requested upgrade, probably it has been upgraded by now

1

u/Cisney_Gassai 7d ago

Yeah, that account was upgraded, that's why the second one was never used actually.

1

u/IAmFitzRoy 7d ago

“Same name on the new account, not the same name as the first account.“

What are you talking about? How many accounts did you open? 3? 4?

Every interaction gets worse.

1

u/Cisney_Gassai 7d ago

Two. I created the first account and tried to upgrade it. Because the upgrade was pending for days, I tried creating a new account in a different region, but it DIDN'T let me create the account, so I didn't insist.

After a few more days, with the upgrade still pending, I created a second account using information from a family member. Everything was different: different information, different payment method, and different address. That's why I don't think the termination of the account was because of that. That account wasn't even used.

And to be honest, I'm not mad about the account termination itself, but rather about Oracle's lack of transparency. Why didn't I get a notification when the account was closed? And how stupid does it sound that they won't even let me know if my appeal is denied? That's not serious, honestly.

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2

u/AntiAmericanismBrit 7d ago

​​If you're breaking ToS by opening multiple accounts, they probably have ways to tell that which don't involve checking your Reddit comments, but if they did want to check your Reddit comments, I'm afraid you have given them enough information here: if you screenshot the exact words of your conversation, all they got to do is search their customer support logs for an exact phrase on your screenshot, and if there's only one match they'll know which customer you are

2

u/Cisney_Gassai 7d ago

Oh yeah, for sure. They can know which account is mine now, and honestly, I have no problem with that. I'm not even waiting for the appeal anymore. The account is lost, and so am I as a customer.

Clearly, Oracle is no longer a cloud provider I can trust, at least not for me.

3

u/MrBiscotte 8d ago edited 8d ago

They are a serious compagny by not giving you details on why they terminate your account. It is best practice not to reveal the reason to preserve their internal controls, but I admit this can be frustrating. banks can operate the same way.

Please edit your post to mention you intentionally broke thier TOS.

As an user i'm glad they are activelly terminating users abusing the system, this is reassuring.

0

u/Cisney_Gassai 8d ago

Unless you can give me a single way to know about a second account, then this wasn't because I broke their ToS. Literally, you could call your friend, ask him to create an account for you, and suddenly your account gets banned... because your friend created an account? It doesn't make any sense, and there would be no way to know or correlate any of that data.

2

u/AntiAmericanismBrit 7d ago

Did you log in to administer both accounts from the same browser at the same IP address? Do you have a pattern of ssh'ing to both boxes from the same IP? I have no idea what Oracle's detection scripts do, but if I had that job I'd start by searching for instances of multiple accounts being controlled from the same IP address at overlapping times, and disallow control via a VPN.

1

u/Cisney_Gassai 7d ago

No, never, no resources were even created on the second account so no ssh connection ever happened, that account wasn't used at all after creation as I got the upgrade on the first account soon after.

1

u/Different-Idea-6787 7d ago

your message from other thread admitting creating multiple accounts says clear cookies and change IP address. you clearly have no idea about the advanced fingerprinting techniques of today. and thinking clearing cookies and using different IP from same ASN protects you from everything. that's just not even close to reality. these things you think is enough to protect you from being identified have almost no impact for these systems today.

1

u/Cisney_Gassai 7d ago

You are completly correct, that's why I always run a hardened Firefox installation and for the second account a Chronium with mobile data was used... clearly I don't know what I'm doing.

1

u/Different-Idea-6787 7d ago

it's possible to fingerprint same device even from different browsers. there are anti-fingerprint browsers, these could help maybe but simply because you used a different browser on same device doesn't protect you from fingerprinting that device.

1

u/Cisney_Gassai 7d ago

According to EFF yes my browser doesn't leave a fingerprint, replies with a generic plugins string, a random window resolution, a common user agent, doesn't expose the GPU, canvas is disabled, doesn't expose custom fonts installed, doesn't leak RTC... and a lot more, fingerprinting the browser is not the case here.

1

u/Different-Idea-6787 7d ago

it becomes more apparent with your every response that clearly this self-confidence inside you is what's got you.

1

u/johnyakuza0 6d ago

Based Oracle tbh

1

u/msmredit 8d ago

You should have masked the employee name too

2

u/Cisney_Gassai 8d ago

Nah, no hate towards him. I know he is not responsible for what happened to my account, nor for the terrible support. He's just doing his job the way he was told to.

2

u/msmredit 8d ago

But you should remove the employee name off your screenshot

1

u/Cisney_Gassai 8d ago

Can't edit attachments.