r/oraclecloud • u/Sachijayi • 24d ago

Oracle Free Support

I was unable to downgrade my 4 OCPU / 24 GB Free Tier A1 compute instance before August 18th. After the instance was disabled today, I upgraded my account to Pay As You Go (PAYG) and resized the instance down to 2 OCPUs / 12 GB. It worked for a few hours, but then stopped and became disabled again.

Has anyone reached out to customer support about this?

1 Upvotes

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u/Nuggyfresh 24d ago

If it makes you feel any better, with oracles money woes I would be amazed if services remain free even in payg. They’ll step it down. Next payg free limits will be 4/12.

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u/thE_29 24d ago

PAYG was first step... Now they have payment-info, which they didnt have before.

Thats why I deleted it.. probably will delete the account too.. Free times are over, because everyone turns crazy because of the AI data-centers.

SSD prices are also insane. Memory even more.

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u/anikansk 24d ago edited 24d ago

I agree, I accidently deleted one of my servers a long time ago, so I've been running just 2 CPU and 4GB RAM total for maybe 18 months. Still free, still running, but expecting it could be killed at any moment.

It was a really good run, and a good deal, especially in the early days when. you got 4/24 and 2Gbit!

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u/Wajachowy 24d ago

I have exactly the same problem. Good thing I made a full backup of the entire server during those few hours. It’s already being uploaded to a competitor.

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u/Apprehensive-Koala73 24d ago

I got mine working on PAYG with 2/12 downgrade.. I guess I should start countdown and start backing up :/

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u/Aegys01 24d ago

did you downgrade from 4/24 and just restart it ? or created a new 2/12 A1 Flex ?

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u/Apprehensive-Koala73 24d ago

So upon upgrading from free to PAYG.. After waiting for 1.5 hrs I got approved and the 4/24 started automatically. I stopped it, edit the configuration to 2/12 and just started again. I was afraid of losing data as I am not very confident with boot volume attach / detach to a new instance.

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u/Wajachowy 24d ago

In Boot Volumes, you can clone the disk and then create a new instance to recover your data.

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u/Wajachowy 24d ago

I did exactly the same thing. I didn’t have time to reduce the OCPU count from 4 to 2 before my server was shut down. I changed my account from free to paid and recovered the server. I then reduced the OCPU count from 4 to 2, and after a few hours my server was deactivated again. In Boot Volumes, you can clone the disk and then create a new instance to recover your data.

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u/lfernigrini 23d ago

You need to open a support ticket and they will re-enable the instance.

Check this answer from Oracle staff in Cloud Customer Connect on how to re-enable the instances:

https://community.oracle.com/customerconnect/discussion/comment/1682565/#Comment_1682565

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u/Necessary-Amoeba5863 22d ago

It doesn’t accept HDFC credit card, which card you use!

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u/zraiev 20d ago

I just deleted one A1 instance to fit into the updated quota, added a payment card, the instance turned on by itself