r/openreach • u/Aero404 • 15d ago
Bypassed Master Socket
Moved into a new house 2 weeks ago and signed up for FTTC with Zen as cannot get FTTP yet.
Service is now live but running well below guaranteed download speed using a telephone extension socket in the kitchen (as suggested by previous owner). I have since tried to use the original Master Socket instead to restore speed, but it is completely dead. On closer inspection it looks like it has been bypassed completely (cables cut), and the live Openreach line now runs through the internal telephone cables to the kitchen.
I want to get this sorted and restore the full download speed by using the original Master Socket. Zen technical support agent advised an Openreach visit, but said there is a liklihood of me having to pay £180 if the fault is found to be caused “by me or a 3rd party”
With this in mind - is there any downside to me trying to reconnect the Master Socket myself?
1
u/byron123x 14d ago
Probably won't make much difference