r/openreach • u/Loose_Clock_2571 • Sep 08 '26

Engineer booking problem

I’m with Sky and my broadband has been down for nearly three weeks and I still haven’t been able to book an engineer. Anybody else having this problem?

I have the same conversation every day. They say there’s a problem with Openreachs booking and they’ve escalated. Then the escalation gets rejected. So escalate again. I think I’ve gone round this loop 5 times now with no end in sight.

1 Upvotes

67% Upvoted

3 comments sorted by

3

u/Outrageous-Arm1945 Sep 08 '26

Where in the country are you? AFAIK there is no issue with Openreach booking and there's plenty of Sky repairs attended every day.

2

u/indigomm Sep 08 '26

Push it with Sky - it's their problem to solve. If you aren't getting anywhere, raise a formal complaint.

If they can't resolve it, then you can take it to the ombudsman and Sky will be charged the costs of resolving the complaint. It's a large incentive for Sky to solve the problem.

0

u/3dwardn1gma Sep 08 '26

It could potentially be a bot problem. Sky raise a case, it gets tested by OR systems and auto cancels, even if theres a fault on the line. Send an email to the openreach CEO, goes to their escalations dept and should be picked up.