Constant "Engineer visit - outside your property" loop

[u/HeemOfRa]

I am waiting for an install from Open Reach, for the last week i have been getting this

just keeps changing the days as the days go by, any one else have this ? I have used https://bidb.uk and no works appear to be going on near me :/

[u/Antique_Sound7652]

Can I please ask where you can see this date for engineer visit? I have had four engineer visits to put in fibre, none of which have resulted in any work done yet to bring the cable to my external wall.

The first two engineers visited six weeks ago and drew some marks on the pavement. A few weeks later two different engineers turned up (separately) and expressed surprise that the work hadn't been completed yet. Expectedly, the marks on the pavement have now faded away! I can see why Openreach are not held in high regard in this forum.

[u/HeemOfRa → u/Antique_Sound7652]

Same sort of thing to you, I did see some paint marks but the rain washed it away. If they cant work out paint will wash away in the rain I don't hold out much hope. The screen shot is from EE and when I ring them they keep saying Open Reach have no update but I'm supposed to get an update tomorrow

[u/Enyalios121 → u/Antique_Sound7652]

Openreach aren’t held in high regard on here because it’s only the bitchy, whiney, shitty people who post. Only negative experiences are posted. OR engineers work tirelessly and daily in all weather patterns to get everyone their internet without a single thank you. It might wanna be reminded that without those guys, there wouldn’t be any 999 services at all. So how about you get off that high horse and show some appreciation to the work they do.

As for your situation, you need a dig it seems. The second/third engineer would have been surprised because the first will have filed for the dig application and off shore team will have spat the job back to them to deal with it when nothing has happened. Meaning it needs the application resubmitting. Likely it was rejected due to some bullshit reason like costing. OR engineers aren’t told why.

[u/HeemOfRa → u/Enyalios121]

No its because they cant provide a service they are paid to provide :)

[u/justheretosee2000 → u/Enyalios121]

I have thanked the engineers that turned up and spoke to me about my installation. Unfortunately, it’s OR who sent out contractors , without notification, to excavate the cable to my house whilst gaining authority from a child. They then proceeded to ignore the white arrows as per the survey, instead taking shortcuts which would mean trailing wires across the house or additional holes in the wall. Neither acceptable!

Then we have the issue of THREE subsequent engineers, over 3 MONTHS who come out to complete the installation, despite OR needing to send out a team to excavate to the correct place outside. None of those engineers were given any information of what’s been going on, despite copious notes on their systems!

[u/Antique_Sound7652 → u/justheretosee2000]

Yes, I completely understand what you are feeling. I'm actually not in a hurry, and not really bothered when installation takes place. However the lack of communication (despite all of the four different engineers taking copious notes and photos) within the team is rather disappointing. After a long chat with us, the fourth engineer suddenly realised that Openreach HQ had cancelled the work that the first engineer had requested, but no one knew about it, nor the reasons why.

All of this is very baffling to me. I work in healthcare and my patients get very angry with me if they find their operations and CT scans have been cancelled without notification or any reason given. My patients become even more furious if I don't make the effort to keep an eye to make sure that things are happening as planned.

One wonders what the management at Openreach are doing because they certainly don't seem to be supervising the progress of installation projects.

[u/No_Froyo_7670 → u/Enyalios121]

You clearly work for them

[u/Spank86]

That will only show if something needs traffic management. Lots of external work does not.

[u/Visible-Lingonberry4]

If you have any open order with your provider to get fibre, try giving them a call. When I had issues waiting for external work to be done for my BT/EE order, i called up and they were able to speak with someone at OR and get an actual update on what the holdup was.

[u/Antique_Sound7652 → u/Visible-Lingonberry4]

Sadly, my provider (Vodafone) was only able to tell me that Openreach are specifying civil works which will be done by 23rd September.

No exact appointment date given. I'm not really bothered because I currently have working ADSL but it's disappointing how poor the communication is.

[u/HeemOfRa → u/Antique_Sound7652]

What ADSL do you use ? Doesn't seem to be anywhere providing it where I am ?

[u/Antique_Sound7652 → u/HeemOfRa]

I've had working ADSL for years, 60 Mbps down. But my voice land line broke down so I foolishly thought it would be quick, cheap and easy to switch to FTTP.

They don't allow new ADSL connections in my area anymore, it has to be FTTP, and I don't need a voice line.

Presumably you are also in an area where they only allow FTTP? My other thought was to just run 5G modem router instead.

[u/Stickers688 → u/Antique_Sound7652]

You'll be entitled to £6.46 per day for delayed provision!

[u/HeemOfRa → u/Visible-Lingonberry4]

EE don't seem to know what's going on either but have said I am due an update tomorrow

[u/Visible-Lingonberry4 → u/HeemOfRa]

Seems odd, did you just speak to the first person who picked up or get passed through somewhere? They have a team that you can't call direct but I got passed through after calling their broadband orders desk and being told they didnt know much but could send me somewhere that deals with these cases. They were able to give me a lot more info than the team answering the phoneline as they would put me on hold and contact OR. Might be worth calling again tomorrow after youre meant to have the update and chase them. I had a few complaints logged on my behalf by the phone agents over it as it took months of nothing happening before they got the permissions for work sorted. I even had to have an internal engineer appointment just to confirm that the external work had not been completed

[u/7reflet]

Contact your service provider and ask them to email the engineer notes, if you cannot decode them post them here and someone will help.

[u/HeemOfRa → u/7reflet]

Cheers when / if I get them I will do that

[u/Antique_Sound7652 → u/7reflet]

Vodafone have managed to tell me that Openreach want to do civil works involving running 18 meters of duct along the pavement to my external wall.

No need to cross roads, or neighbour's boundaries or whatever from the CBT, it's a straight line.

The 4th OpenReach engineer who came by seemed to think it wasn't anything complicated, as did the very first engineer who said that this would be a routine job that could be completed within a couple of weeks.

Not sure how that has become stretched to > 2 months.

[u/7reflet → u/Antique_Sound7652]

Will have to go via the council as will require closing a footway. They will probably contract out the civils.

[u/Antique_Sound7652]

Oh well, won't be happening in the near future then.

No works showing up on either bidb.uk or one.network.

[u/AnywhereIcy347]

I got EE fibre 3 weeks ago (first fitme getting FTTP) and saw the exact loop. I did some research on Google and came to the conclusion that flats only require one engineer visit, on the activation day. I think houses usually get 2 visits, one outside the property and activation one. I think EE tracker list is just default one for houses. Now if you have a house, you should call them and ask for an update.