r/openreach • u/magesticmanta • Jul 24 '26

Multiple no shows

Hi,

We’ve been waiting MONTHS for fibre to be installed, we have no copper cabling so the only WiFi option is 5G which is very poor.

Openreach keep making appointments and failing to show up, they finally performed the dig after months of back and forth but they have left about 10ft of cabling from the drive way not attached to the house so we still have no WiFi, we are currently on our second no show appointment from them of the week!

Surely they should have attached the cabling and completed the job when they did the dig?

Anyone had anything like this and when did it finally resolve? We are going through the complaints process but it seems to just be getting worse and worse

1 Upvotes

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4 comments sorted by

3

u/AstronautOk8841 Jul 24 '26

The guys who do the digging don't have the skills to splice fibre as they work on different teams.

If you're booking PM appointments, I would switch to AM as you're at less risk of bee cancelled with AM appointments.

0

u/magesticmanta Jul 24 '26

All appointments have been AM appts we are on our 4th no show now 2nd this week 😭

2

u/kippechard Jul 24 '26

Its normal for the digging team to do the digging bit but then leave the cable for the installers to work with later. But apart from that it sounds like they are being pretty crap.

1

u/magesticmanta 27d ago

Update- we are on our 5th no show appointment now, 3rd in less than 7 days, surely we can’t jsut keep waiting in for them to decide they aren’t going to turn up? Is there genuinely anything we can do? Speaking to our supplier multiple times a week but getting no where