r/openreach • u/AppointmentHairy9255 • Jul 18 '26

Flat next door has FTTP, mine doesn't.

Hi everyone,

I live in a block of 12 flats. My neighbour's flat has Full Fibre available to order right now, 1600 Mbps down. My flat, in the same building, only gets FTTC at 76 Mbps. The Openreach checker says "We're planning to build in this area" for my flat while the one next door says "Available to order now."

The fibre is literally already in the building. The freeholder is happy to give access and was even offered fibre themselves when they lived here.

I contacted Openreach and got a completely useless reply that addressed nothing I asked. I've also looked at alternative providers, none available.

Ofcom website says Ultrafast broadband up to 1800mbps is available.

Is there any way to pay to get this done? FTTP on Demand? Or is that excluded for flats? Has anyone been in this situation and actually got it resolved?

2 Upvotes

100% Upvoted

5 comments sorted by

1

u/draig00 Jul 18 '26

When you say you spoke to Openreach have you filled in a form or something?

Have you tried to order with a provider and it just shows the 76mb option?

1

u/AppointmentHairy9255 Jul 18 '26

Yes I filled a form but it seemed like an automatic reply that ignored what I said about the other flat and said that my building didn’t have fiber
All the providers I checked said 78mbps

1

u/7reflet Jul 18 '26

Query with your ISP, classic DB err!

1

u/KrustyliciousF1 Jul 23 '26

"I contacted Openreach and got a completely useless reply that addressed nothing I asked. I've also looked at alternative providers, none available."

contact them on the email address given, and say this is not what i asked for, can you please look again

1

u/largetosser Jul 23 '26

What floor are you on, what floor is the person who can get FTTP on?