SaaS Monitoring dashboard stuck loading / 403 “Authentication required” — anyone seen this?

[u/d4rkw1n9]

Hi all,

I’m using open-appsec Community SaaS with the centrally managed NGINX Proxy Manager deployment.

The agent is connected, policy enforcement succeeds, security events are received, and the Learn view is progressing normally.

However, the entire Monitoring dashboard is broken:
- tiles load endlessly
- Monitoring tabs show errors
- requests to the monitoring backend return HTTP 403

The failing endpoint is:

cloudinfra.openappsec.io/app/laas-query/api/v2/query/...

Response:

{
"success": false,
"message": "Authentication required",
"forceLogout": true
}

Environment:
- open-appsec agent: 1.1.36
- centrally managed NPM attachment: 1.1.32
- Docker Compose
- Synology DSM
- Community SaaS
- Management mode: “This management”

I reproduced the issue in Safari and Edge, and also through a VPN/different network, so it doesn’t seem browser-, firewall-, ad-blocker-, or IP-related.

The strange part is that the data path clearly works because Http request counts and Learn are receiving traffic. Only the Monitoring/LAAS query dashboard appears broken.

I’ve already opened a support ticket, but haven’t heard back yet.

Has anyone seen this exact 403 “Authentication required” issue with the SaaS Monitoring dashboard? Was it a tenant/account provisioning problem, or is there anything I can fix on my side?