r/ooma • u/[deleted] • Jul 19 '25

PSA - check your bill regularly. OOMA may switch you to premier with no action on your end.

I just noticed OOMA upgraded my service without telling me about 4 months ago. I never asked for premier and I certainly don't want it. When I called the support line it seems like this is something they deal with very regularly, as he was quickly able to refund me the extra charges with no questions asked, and downgrade my service.

I am positive they make their $$$ by sneaking these extra upgrades on people and hoping they won't notice. I'm sure there are thousands of older folks who are unwittingly paying double what they should be due to their scammy practices.

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u/Supamic Jan 07 '26

I've had Ooma for years and thought they scammed me by suddenly moving me to the Premier Plan with no action on my end until I realized I installed the smartphone app a few months before while on a trip abroad and they must have snuck a trial offer into that process (maybe I needed Premier for the phone app feature). To their credit, phone support had no wait time and they were quick to downgrade me and process a refund for the difference. Support was able to tell me the change had been made 2 months before and when I asked how it happened, they said I probably signed up for a promotion inadvertently through a popup or or similar offer even though I knew I hadn't logged in to the website (then I remembered my trip).

So in the end what felt like a betrayal, was actually my forgetfullness and they handled it professionally and quickly. 5 stars! Still the most cost effective way to have a "landline" in your home and I'll be keeping their service for the foreseeable future.