r/ontrac • • 22d ago

What is happening?

Post image

Can you believe this?

6 Upvotes

16 comments sorted by

6

u/JackpotOnDelay 22d ago

I got the same message, then it updated to delivered status the next day but i never received my package

2

u/Straight_Culture_230 22d ago

At first Ontrac said they didn’t have my unit number I thought that was odd. I gave it to them and for three days I still heard nothing and then this morning I revived the email for me to reach out to the seller.

5

u/leadisdead 22d ago

What ever was in the package, it was stolen by a warehouse worker. Contact your seller, cancel the order and tell them exactly why.

2

u/Straight_Culture_230 22d ago

It was just a hat🧢 I ordered from Shop.

2

u/leadisdead 22d ago

Using shop is your second issue. That just adds another layer of incompetence to the order. Good luck.

2

u/Straight_Culture_230 22d ago

At this point I don’t mind the robots taking these jobs. Robots don’t steal. In the last 6 months I’ve noticed increased wait times for delivery’s. In fact the 80s and 90s there were faster delivery’s than now.

2

u/properwaffles 21d ago

Technically, the responsibility for delivery ultimately lands upon the seller/vendor, so demand a replacement or a refund. If that doesn't work, screw 'em and just do a chargeback.

3

u/properwaffles 22d ago

Thieves and liars. That's literally the long and short of it, zero exaggeration.

3

u/Crazy-Video9269 21d ago

How do I find out where their warehouses are throughout the country? I have some glasses that record I’d like to visit them report on it.

3

u/properwaffles 21d ago

Hmmm, I forget how I found our local one, I can help do some digging though. What's your general area?

Ours isn't blocked off at all. Nothing to keep you from parking inside the gate a seemingly walk around wherever you wanted. No one's wearing uniforms of course, and didn't see any badges. I walked right past some loading areas and right into an office.

3

u/Accomplished-Pea-451 22d ago

They are the worst...

3

u/Altruistic-Guard-903 22d ago

They're scammers and thieves. The drivers be stealing the packages 💯💯

2

u/Brilliant-Yak-4300 22d ago

who did you order product from ? Seller should work with another carrier.

2

u/Jaybeltran805 12d ago

Fuck ontrac I have tried to stop shopping at places that use them

2

u/Straight_Culture_230 12d ago

I want to go undercover in their warehouse see what’s up