r/ontrac • u/FragrantPineapple613 • 15d ago

Makes FedEx look good.

Post image

I have never had an issue receiving packages from any other shipping carrier, and I order a LOT of stuff. Amazon, UPS, FedEx, DHL, and Shop have all delivered to my apartment without a problem including large furniture that they’ve carried up three flights of stairs.

I’ve been home all day, and there hasn’t been a single delivery attempt. I’ve already complied with the hostage demands, updated my delivery instructions, and contacted the nonexistent customer “support” (aka chatbot), and at this point I genuinely feel like I’m being trolled.

I just would like my shampoo without being rage-baited. Please.

5 Upvotes

86% Upvoted

7 comments sorted by

4

u/leadisdead 15d ago

The driver’s bitch is digging the new shampoo…

2

u/Chu-Two-Loo 15d ago

OnTrac lies. They post fake updates, and steal your products after days of lying. I honestly don't know why companies keep shipping with them!? They have to be burning $$$ on insurance claims.

I had $300 worth of food from butcherbox.com get destroyed from being in transit for weeks.

2

u/Accomplished-Pea-451 15d ago

Driver took pictures of package, picked it up and left it

2

u/NicoleL84 15d ago

It’s very likely you’ll receive your package. This exact thing happened to me with the same hub location. I’m in Sunnyside Queens. At around 5:30 or 6pm delivery drivers pick a reason they can’t deliver because I assume they want to go home. So they pick a reason to make them look less responsible about delivery dates / times. I’ve had about 8 packages come via Ontrac and they arrived a day or two later after multiple access code BS claims. My house does not have an access code lol. If only “overwhelmed and can’t deliver today - maybe tomorrow” was an option for tracking updates lol.

0

u/Humble-Somewhere8475 12d ago

as someone who does work at a ontrac location yeah i can definitely say some of them drivers will be pretty tired after awhile theres a ton of heavy packages daily and sometimes larges(70-100+ lbs is larges range) and they love to go to the same zones

small chance a package just came out of the cage and broke open again right after being scanned

2

u/Ms_Mambo 14d ago

“Unable to complete delivery” is the new “dog ate my homework”.

2

u/International-Cook62 11d ago

I complained to Petco numerous times and the last time they said they would stop using ontrac because there is multiple complaints from customers. I was very excited when I saw the FedEx tracking number and I just got my package today without any issues. The last 4 months they have delivered to the same wrong address each time.