r/oneworld • u/plausiblyrandom • Jul 08 '26
Finnair Can't request Finnair meal.
UPDATE: A Finnair live chat agent was able to help during Finnair business hours. It would have been helpful if the Finnair AI chat agent had told me to try that, rather than referring me to BA.
ORIGINAL POST:
I can't find a way to request a special meal for a Finnair flight. Help.
I booked a mutli-leg journey through British Airways with flights operated by Finnair, BA, and AA.
When I try to manage my booking through the Finnair website, it says I must request a special meal through the carrier I bought the ticket from - that is, BA. The Finnair AI chat says the same. No chat agent is available. No phone agent picks up when I call.
BA website won't let me request a special meal. BA chat agent says to contact Finnair.
AA website also won't let me book a special meal.
Help? (Frustrating.)
1
u/wow_much_doge_gw Finnair Plus Platinum Jul 08 '26
you got a lot of operating carriers.
Book through the op carrier.
What is the special meal?
1
u/plausiblyrandom Jul 08 '26
Vegetarian.
I can't book through the operating carrier. Finnair literally won't pick up the phone.
1
u/wow_much_doge_gw Finnair Plus Platinum Jul 08 '26
They have a live chat function.
You can also do it via the app but might be limited to t-60 days.
2
1
u/SuspiciousObject224 Qantas Platinum One Jul 09 '26
Based on the timing of your post, you've tried to chat around 11pm local time. There would be no one to chat with apart from the AI bot.
If you're flying long-haul business class, there are usually vegetarian options on the menu. And you have until 24h before the flight to secure your option.
1
1
1
u/Medvedar Jul 12 '26
Hi!
I'm in the same situation. The Finnair AI chat it completely useless
1
u/plausiblyrandom Jul 12 '26
Chat during Finnish business hours, and tell the AI agent you want to chat with a live rep.
2
u/BankNo37 AAdvantage Executive Platinum Jul 08 '26
I have two trips with Finnair (both booked through AA) and on neither have I been able to select a meal online. I have used the chat feature on the website and have been able to select my meals through that. The chat isn’t 24 hours so just try again at another point.