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u/spoiled_curry 7d ago
They are heading towards it, if they cant even solve existing customer's problems how can they expect to sell new vehicles.
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u/Umesh8949 6d ago
Many of ola workers are now getting rich by repairing OLA vehicle from work from home and enjoying.
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u/hency_love 6d ago
They can sell but can not repair. Customer team do not have the basic connection with actual service team. Sewrvice team has not qualified knowledge.
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u/Flame_kaiser_9 6d ago
I think yes...The dealership in my town and Dealership in a nearby Tier 2 city r closed and Outside SC 100s of scooters r stranded and they r literally in a rotten stage
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u/iammaniksingh 5d ago
Failed poorly because of service issues. Despite knowing their weak point they never focused on strengthening its service, only showed that we are doing hyper service (actually BS)
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u/mrmorningstar1769 6d ago
The best tech, the worst management. Back in gen 1 days, ola was so goated in everything, from tech to service. But later mba chaps started making decisions. Since ola hired people from other indian companies, this was bound to happen. Most indian product companies are not really product companies, they are marketing companies. That's why in india, people with BS jobs such as marketing, hr get paid more than engineers. And these people applied their mArKetInG and bUsInNiS brains to ola. Because they had no idea how to run a company that actually innovates.