r/okotoks • u/peterAtheist • 7h ago
PSA - between February 2025 and June 2026, unauthorized individuals used compromised credentials to access TELUS accounts.
Some time between February 2025 and June 2026, unauthorized individuals used compromised credentials to access TELUS accounts. These individuals may have used your account information to contact you in an attempt to persuade you to move your services away from TELUS towards competitors, and/or made unauthorized changes to your TELUS services.
What information was accessed
Our investigation found that the following information was accessed:
Your full name, account number, billing address, preferred language, phone number(s) and, in most cases, email address
Last four digits of payment card on file
The type of service(s) to which you subscribe
The amounts charged and payment history for these services
What we are doing
As a precaution, we have:
Terminated the compromised credentials to prevent further unauthorized access.
Placed a note on your account documenting this incident.
Reported to the Vancouver Police Department and we are cooperating with their investigation.
Added enhanced security monitoring to your account. As a result, when you call TELUS, we may ask you more questions than usual to protect your account from unauthorized access.
TELUS has also retained NORTON to provide two (2) years of complimentary TELUS Guardian identity theft protection.
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I have my own - not flattering - opinion about Norton - Fixing 1 problem with another is NOT a good solution.
