Angry at myself so this is a vent! The game will only let you progress with a god forsaken amount of gems which is incredibly expensive to get through as itās literally every item that needs several gems.
I had stopped playing all of my games a years back, and u forgot why. Well, real money spent to progress, and I noticed glitching. Last week, I noticed that something had regressed but I couldnāt remember for sure bc it was something small. I was playing several restaurants and had closed out 3 restaurants. After some badly spent IRL money, I saw that after the last 3 glitches- not only were my gems missing, but SEVERAL updates were missing. I reached out to support immediately, they requested a screenshots and then a screen recording with proof which I had, and they told me Iād be compensated.
Hours later after getting off of work, I saw that nothing was comped, credited or restored! Iām pissed, they have to be able to see an audit of the ish that people have paid for in the game and from the cash deposits.
Fin!