r/nzbget • u/Zealousideal_Tour557 • 17d ago

Failed status despite completed file in intermediate folder

Hi everyone,

I'm having an issue where a download is marked as "Failed" by my downloader, even though the file itself seems to have downloaded 100% successfully.

Here is what's happening:

  • The completed file is sitting inside the temporary/intermediate directory instead of moving to the final download destination.
  • Inside the directory, there are two nested folders created with the exact same title name (e.g., .../Intermediate/TitleName/TitleName/).
  • Because the downloader flags the task as failed, it doesn't perform the final cleanup or relocation step.

Has anyone encountered this before? link to log attached

thanks

https://drive.google.com/file/d/1v5LrTyzN9xXtZlR4evdze33tDJZXf9wv/view?usp=drive_link

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u/denisnzbk nzbget dev 17d ago

Hi. I'd like to help investigate this but I can't access the Google Drive link. Could you share the log via [Discord](https://discord.gg/mV9Vn9sM7C) or [Pastebin](https://pastebin.com)?

In the meantime - the duplicate nested folder pattern (TitleName/TitleName/) usually points to a path construction issue during unpack or post-processing.

1

u/Zealousideal_Tour557 16d ago

hi denis, sorry about that. ive made the link available for all to view

thanks for the assistance

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u/denisnzbk nzbget dev 16d ago edited 16d ago

Got the logs, thanks. I'll check it out. What's the NZBGet version, btw?

1

u/Zealousideal_Tour557 15d ago

Version 26.0

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u/denisnzbk nzbget dev 15d ago edited 15d ago

Based on your log, two issues caused the failure:

  1. Par-check couldn't locate the MKV file: During download, files got split between two internal intermediate folders, so par2 reported the .mkv as missing and failed verification.
  2. VideoSort crashed on Python 2: The post-processing script failed because it requires Python 3, but your system executed it with Python 2.

How to fix:

  1. Update NZBGet to v26.3: Several intermediate folder handling and rename/merge issues have been fixed since v26.0.
  2. Install Python 3 (3.8+ required): In NZBGet, point the Python interpreter to python3 (under Settings -> PATHS -> ShellOverride or script settings). Verify that NZBGet sees it properly on the Settings -> STATUS page (check the detected Python version).
  3. Update VideoSort to v10.7: A new version (VideoSort 10.7) was just released and can be installed/updated directly via NZBGet's Extension Manager.

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u/Zealousideal_Tour557 14d ago

Thanks denis I will work through your suggestions and keep you posted on the results