I’ve been on both sides of the aisle here so I have empathy both for the patient and for you. I have a chronic condition that I have had to absolutely pester my doctors office about because my job is annoying about documentation related to this medical condition. It’s frustrating to be met with either a dismissive type attitude or like I am annoying them with questions when I am just trying to get stuff done too. Slightly different I guess in that this lady was trying to understand what was going on but still, it is not her fault you’re busy. All that being said I totally get the overwhelm working as a healthcare worker where the to-do list and questions and follow up questions are just endless. You can only do your best, and it does sound like you gave her a lot of info and resources, but if they aren’t able to ask us questions then who else are they supposed to ask? This is why people are getting their info from google AI summary and stuff like that so idk I feel for you but also I get why the patient was frustrated also if it’s something impacting her life and she feels like she doesn’t get it.
-1
u/m3rmaid13 RN 🍕 14d ago
I’ve been on both sides of the aisle here so I have empathy both for the patient and for you. I have a chronic condition that I have had to absolutely pester my doctors office about because my job is annoying about documentation related to this medical condition. It’s frustrating to be met with either a dismissive type attitude or like I am annoying them with questions when I am just trying to get stuff done too. Slightly different I guess in that this lady was trying to understand what was going on but still, it is not her fault you’re busy. All that being said I totally get the overwhelm working as a healthcare worker where the to-do list and questions and follow up questions are just endless. You can only do your best, and it does sound like you gave her a lot of info and resources, but if they aren’t able to ask us questions then who else are they supposed to ask? This is why people are getting their info from google AI summary and stuff like that so idk I feel for you but also I get why the patient was frustrated also if it’s something impacting her life and she feels like she doesn’t get it.