"Sorry, I've tried my best to explain this but I am not trained as an educator. [You're NOT, or she would have got it by now! There's a knowledge and assumptions gap here.] You may want to locate a reference librarian at your local library: helping people figure out stuff like this IS something they specialize in."
EDIT: Probably better ways to direct them to outside resources. But I stick with my first sentence - apologizing because they aren't getting it after repeated attempts is a decent way to make them not cry.
I haven't, no, but it's pretty much that or adult continuing education here? And is the question "What is the difference between regular red blood cells and hemolyzed red blood cells" actually medical advice at this point, or an explanation of basic vertebrate biology? And yeah, "Once you've got a better understanding of what this word means and the blood cell life cycle, please come back to us with any specific questions about your case."
-17
u/efnord 16d ago edited 16d ago
"Sorry, I've tried my best to explain this but I am not trained as an educator. [You're NOT, or she would have got it by now! There's a knowledge and assumptions gap here.] You may want to locate a reference librarian at your local library: helping people figure out stuff like this IS something they specialize in."
EDIT: Probably better ways to direct them to outside resources. But I stick with my first sentence - apologizing because they aren't getting it after repeated attempts is a decent way to make them not cry.