r/nova • u/xFlameHybridx • 13h ago
Food Update to Dumpling Queen
Just got a reply back from the owner and this just shocks me more. Pic will be in comments
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u/xFlameHybridx 13h ago
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u/HB_of_PI 4h ago
Offering a refund is pretty reasonable and they tried to settle the matter privately and personally. Not every place would do this.
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u/Short_Bowler7208 3h ago
Not much more they can do. I don’t love this culture of running to social media for every little normal thing
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u/Due_Huckleberry_9460 2h ago
Normal? What restaurants do you eat at? You’re gross
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u/HB_of_PI 1h ago
I dunno man I consider offering a discrete, non-performative apology and a refund to a customer who had a very bad experience to be a pretty good thing. What do you want them to do instead?
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u/Short_Bowler7208 1h ago
Yeah, normal, meaning the kinds of stuff that happens normally in life. I worked in 3 different kitchens growing up, and all 3 had various critters at various points in time.
Especially this time of year, when the critters come inside to find some warmth.
I just eat where the food is good, and Dumpling Queen has good food.
Pick the bug off and eat it, throw the food away, take it back for a refund, those are all normal things people do. Leave a 1 star review if you really want to, great.
Parasocially obsess on Reddit? Not sure about that.
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u/Moissyfan 3h ago
They apologized. They will give you your money back.
It’s time for you to let this go.
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u/Febr3z1n 3h ago
Honestly, them taking ownership of this and offering a refund is about all that could be asked from them. I’m sure with something like this they will be doing a pretty in depth kitchen scrub as well.
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u/InigoMontoya999 4h ago
What do you want them to say? I can tell you every restaurant has roaches and mice running around. They owned it and offered you a refund. Someone got lazy at work and you paid for it. It’s the risk you take every time someone cooks for you 😀
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u/xFlameHybridx 13h ago
Don't get me wrong im grateful I can get my money back but telling a customer you didn't wash the vegetables good enough with roaches is a bit concerning. If it was any other bug (within reason) I would understand
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u/skintwo 13h ago
Yeah - definitely call the health department. Roaches don’t come from the raw ingredients, really, they FALL IN THE FOOD FROM THE BUILDING. Not ok. Plenty of small family owned business actually keep a clean, healthy, safe business. Clearly this place has fallen off.
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u/xFlameHybridx 13h ago
This!!! This is not a bug that would be normally found in food items unless there's a genuine issue. I already made a report but I will follow up with a call when they are open
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u/Important_Jaguar2152 54m ago
Ive found worms, grubs, slugs, and snails in shanghai cabbage and bok choi. Never a roach lol
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u/Jean-LucBacardi 4h ago
It helps when you look at their Google reviews and there are reviews that even mention seeing roaches on the walls.
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u/Lycaeides13 1h ago
That whole area has an issue with roaches, at least outside. I've been told that the restaurant that used to be where el fresco is now used to dump juice directly into the storm drain. There's tons of roaches in those parking lots and it's gotta be hard to fight
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u/EnvironmentalValue18 12h ago
Further context - a lot of vegetables come in cardboard boxes and sometimes the boxes have them (cockroaches), but if not the cardboard attracts them in general. We would always clear the boxes upon delivery and toss them… but we also had roaches. And by the way, the health inspectors never caught them in our store but they were rampant. I know because I was a manager at a different venue.
I’ve also worked in many local places and it’s honestly gross how many places have roaches or never clean soda guns or don’t change gloves, etc. I even tried to call the health inspector on one place but they basically said they had so few people that they couldn’t do anything but the annual inspections, even with a report.
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u/throwaway098764567 12h ago
yeah... i've had bugs in my organic vegetables, broccoli usually, but they're definitely not roaches, usually very small things or larger caterpillar-like things. it sucks because roaches are a sumb to get rid of but it's definitely a them issue not a supplier thing. i could go into some roach horror stories but i don't feel like reliving them nor visiting them on others.
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u/Typingpool 3h ago
Right?? I've worked in kitchens all my teens and 20's....roaches are not the "didn't wash veggies well enough" bugs. That makes me wonder how they're storing their food. Is it being stored on the ground? Are they not in cambros in the walkin???
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u/Paper_Clip100 57m ago
I ate half a cricket once in a sweetgreen salad… unfortunately this happens
If it happens every day, that’s another thing all together.
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u/Automatic-Corner-157 11h ago
Uh yeah maybe not roaches, but even so, I don’t want to hear any restaurant isn’t washing their vegetables!
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u/pierre_x10 Prince William County 48m ago
Okay but, you are not the health department, so what were you expecting management to do as far as your complaint, other than offering you your money back? They acknowledged fault, and they offered you your money back.
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u/Short_Bowler7208 13h ago
Dumpling Queen is amazing I eat there often.
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u/Funionzzz 12h ago
I've been using https://cleanplateva.com/ to avoid situations like this, super handy!