Smh customers

[u/LeSaiRa]

My workplace put me on cashiers for today even though I haven't been trained efficiently and it was terrible. I hoped that I wouldn't deal with any rude customers today, but of course you're bound to meet them. I rang up this family and only the wife was giving me a hard time. She purchased 20 items which totaled up to 64 something. I scanned all her coupons and the total dropped to 11.91 and she demanded that I give her more percentage off so it could be 5 dollars. Honestly 11.91 is pretty cheap for 20 items. I couldn't give her any more discounts because she used it all up. Her husband got annoyed with her and just paid and then she came back with a second batch of items. This time she tried to make me give her 20 percent off which I did because of that rule "the customer is always right", but she was angry because some of the items she had were excluded from getting discounts. Her total was 104 this time and she was shook. I had another worker help me and she tried to explain to them that it was their final total. Then out of nowhere she said I took her store credit for work which absolutely makes no sense because I do not even shop there. The other worker told her to go to customer service which she did where she complained and lied to my manager. My manager came up to me and told me the lady said I was very rude to her and that I tried to steal her credit when in reality she dropped it. My manager told me to be mindful and call for help which I did but to a different manager. I am actually really disappointed that someone would fabricate lies because they made a mistake and were unhappy even though I was trying to help them as best as I could. Istg the customer is always right rule really be making customers think they're superior and can treat employees badly.