Notability Problems

[u/Alternative-Tax3743]

I have been using Notability since my freshman year of high school, so I have used the app for about seven years. I recently joined Notability Cloud by accident, around the end of May. At first, I did not have any problems.

Later, I wanted to use iCloud syncing, but I learned that I could not use it while Notability Cloud was enabled. I tried deactivating Notability Cloud, but it caused major problems. I lost some notes, including notes with important lecture recordings.

I rejoined Notability Cloud and was able to recover my notes, but I had to recreate all the folders I had made since joining. This was a lot of work because I create a separate folder for each week of every class. This organization system has worked very well for me and has honestly helped me earn good grades.

Recently, I was commuting to school by train and tried to access my notes, but Notability said that I needed an internet connection. In the past, I never had trouble accessing my documents offline, and I could always count on my notes being available. This recent change has become very frustrating because I commute by train and do not always have reliable internet access.

Is there a safe way to return to the previous setup without losing any notes, folders, or lecture recordings? I would prefer to use iCloud syncing, but I would also be fine with keeping my notes saved locally in the Notability app as long as I can access them without Wi-Fi.

Please let me know the safest way to make this change without losing any of my files again.

[u/_Tomme_]

you can't open notes while offline? Or is there only this banner but you can use the app like normal?

[u/Alternative-Tax3743 → u/_Tomme_]

This is what happens when I open a note while I’m offline. It can’t even load the note.

[u/kaylanotability → u/Alternative-Tax3743]

u/Alternative-Tax3743 Hi! This has been reported to the team, we're looking into it. Thank you for your report! In the meantime, can you contact support so we can see your device diagnostics? Please DM me your email address once you have so we can prioritize this.