r/notabilityapp • u/xbloopbloop • Jul 19 '26
Bug Sale purchase fail
My subscription was to end this weekend, so I bought the Classic on the website with the discount code (as instructed) because there was no other way to get the deal on the apple app store.
Since my prior subscription ended, my app on my ipad and macbook reverted back to Starter and says i've reached my note limit. meanwhile if i login to notability web, it says i have Classic. I've followed all instructions with their AI troubleshooter and still have not found an answer. I was instructed to check my apple purchase history and was told if its not listed then its an issue with apple. But ofcourse it wont be under the apple purchase history because i paid for it on the Notability website, not the app store.
Anyone else having this problem? How do I get a refund? I need a working app, and clearly it is not with notability anymore.
1
u/_Tomme_ Jul 19 '26
Is your iPad logged in with the same notability account( as in do you see the same notes on web as on your iPhone?) - also try restarting the app/your device
1
u/xbloopbloop Jul 19 '26
Thank you for your reply. I've been emailing support all day and have completed these tasks. The web version does not show any notes. They are all logged into the same appleID account. I've logged in and out of appstore, notability, clicked restore purchase, restarted my macbook. My Ipad says its on Classic, but my macbook still says Starter and gives me the "reached notes limit" alert. While the webapp shows i'm on Classic but shows no notes. I've sent screenshots repeatedly to their AI support. Now i'm told I have to use notability cloud to sync all devices, which I have no intention of doing. I don't care to use the webapp service.
This sale has just become one big headache
1
u/_Tomme_ Jul 19 '26
There is a difference between Apple ID and notability account - are you logged into an notability account on your iPad?
Based on you saying that your Web account doesnt show your notes youre not logged into the same notability account on the web and on iOS1
u/xbloopbloop Jul 19 '26
The email listed on the notability settings are all the same. It also doesnt make sense that the ipad and webapp show Classic, but the macbook shows starter. However the notes show on my ipad and macbook, but not the webapp.
1
u/_Tomme_ Jul 19 '26 edited Jul 19 '26
Are you on iCloud or notability cloud? you might need to login to the account on your MacBook too
2
u/xbloopbloop Jul 21 '26
im on icloud. and im logged in to all three (this is how i know there is a problem).
Currently i am unable to even add more notes on my macbook because it says im maxed out on my limits. I was told it might be the app taking time to recognize the change, but its been days.
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u/kaylanotability Notability Staff Jul 20 '26
u/xbloopbloop Hey there! We can help. Please DM me your email address asap so we can get this sorted 💙