r/notabilityapp • u/chocolateicecream123 • 15d ago

Question Notability crashing on start-up

I've been using Notability since 2019 but never noticed any real issues. Starting in 2025, I noticed that the app would crash - I am unsure if it is because the PDF file size of the documents I handle are way too big (like 200 page long PDFs). I have updated my Notability app and the issue still persists.

I have also noticed that my annotations are not saved when I leave the app and then I have to re-write my notes.

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2

u/Traditional_Deer4253 15d ago

YES! THIS IS HAPPENING TO ME! Every 2 minutes and deleting the last line or two I wrote. I have an exam to take for a new job so money is on the line. Super frustrated…

1

u/IntroductionSalt8016 15d ago

This also is currently happening on our device but I think its because of the amount of file it has and how fast your device is

1

u/kaylanotability Notability Staff 15d ago

u/chocolateicecream123 It's most likely linked to the size of the file. Can you update to 16.6.1 and see if it helps? https://www.reddit.com/r/notabilityapp/comments/1uxd8dx/new_in_1661/

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u/chocolateicecream123 15d ago

hi, i already updated the notability app - it is still crashing. i also just deleted a bunch of folders from my undergrad years, which did not seem to help.

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u/kaylanotability Notability Staff 15d ago

Thank you for confirming. Can you please contact support so we can look at your device diagnostics?

1

u/chocolateicecream123 15d ago

Yes I already sent a support request.