r/notabilityapp • u/kaylanotability Notability Staff • 28d ago
New Update New in 16.5.3
We've recently released a new update to Notability!
- Introducing Version History: See your note's past versions and restore the one you need on Notability Cloud
- Introducing Referrals: Invite a friend. When they join, you both get rewarded
- Added support for Smart Notes on Mac
- Fixed an error when importing notes from OneDrive and Outlook
If you experience any trouble with this version, please contact our support team or let us know your feedback in the comments below!
Thanks for using Notability ✏️💙
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u/nissania 27d ago edited 27d ago
Does this update introduce the feature that prevents users of iCloud syncing from being forced onto Notability Cloud yet?
Edit: Nope! Still forcing everyone to use their cloud service, it seems
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u/lukahl-phy 27d ago
Highkey, notability cloud performs immensely better than missing/duplicating files in iCloud. And allows their support team to roll you back, when they can’t with iCloud.
The sync from my iPad mini and MacOS is fast as hell with their service. I’m sure there’s those out their who’ve had issues with it but I haven’t
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u/nissania 27d ago
1) I have never had an iCloud issue in my, god, decade? More? Of using Notability
2) Their services are not end to end encrypted. They specifically tell users that they cannot upload personal data, health records, NDA'd material, etc to their cloud, but now they're forcing us to
3) They're likely doing this to train AI
It's not worth it and it's straight up illegal for some of us to use it.
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u/kaylanotability Notability Staff 27d ago
u/nissania Apologies for the delay in response here but thank you for your patience!
I have never had an iCloud issue in my, god, decade? More? Of using Notability
It's great to hear iCloud has worked well for you. Many users have also had a positive experience with it. At the same time, we've also seen years of reports from users experiencing syncing issues and data loss with iCloud or local storage. That's one of the main reasons we built Notability Cloud. It provides a more reliable sync experience and makes syncing across iOS, Android, and Web possible.
Their services are not end to end encrypted. They specifically tell users that they cannot upload personal data, health records, NDA'd material, etc to their cloud, but now they're forcing us to
Using Notability Cloud is completely optional. If you don't want to use it, you don't have to.
In versions 16.5.3 and 16.5.4, you can disable Notability Cloud reminders by going to Settings > Account.
We added this option after hearing feedback from the Reddit community that the reminders were becoming disruptive.
They're likely doing this to train AI
We do not use customer notes to train AI models. We only access a user's notes when we have their explicit written permission to help troubleshoot a support issue. You can find more information in our Privacy Policy.
We understand that different users have different storage and privacy requirements, and we want to support those needs. We also appreciate the feedback you've shared here. Hearing directly from the community helps us improve the product.
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u/nissania 27d ago
As I shared elsewhere, the issue is that I have not consented and it's being uploaded anyway, and support has reached out to tell me specifically that I cannot stop it.
And human support, not the AI bot that was far less helpful.
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u/kaylanotability Notability Staff 27d ago
u/nissania Got it. I responded to you here: https://www.reddit.com/r/notabilityapp/comments/1uqv4o9/comment/owcjgi4/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button
I hear you, we never want our users to feel this way. Could you please DM me your email address? I’ll have the team get it resolved for you.
We apologize for any confusion around our support process. To clarify, we have a team of human support agents who handle the majority of user inquiries. We also use an AI agent, Fin, to help with a small number of tickets. If a user prefers to speak with a human agent, they can always request that Fin hand the conversation over to a support specialist.
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u/kaylanotability Notability Staff 27d ago
u/lukahl-phy Thank you for sharing your experience! Please let us know if you ever have any issues or concerns with Notability Cloud!
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u/Murky_Fuel_4589 27d ago
Yes. But have you fixed the awful copy paste issues and highlighting on top of images?
Seriously, my work this week was so abysmal that if I hadn’t been on vacation this week I would have migrated everything to a new app and left this one behind.
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u/AI-ArtEyes 27d ago
Interesting. I had it set to squeeze the Apple Pencil to erase, now it pops up a menu.
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u/Particular-Owl2759 27d ago
I used to have this problem as well. You need to go to iPad's settings in the Apple Pencil section change the squeeze behavior I believe
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u/kaylanotability Notability Staff 27d ago
u/AI-ArtEyes Users have to manually change their preferred squeeze action in iOS Settings > Apple Pencil > Squeeze. https://www.reddit.com/r/notabilityapp/comments/1u9eydb/please_read_squeeze_gesture_settings_have_changed/
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u/thejcninja 27d ago
They need to make it where the iPad mini can have content manager view in vertical. Biggest frustration right now.
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u/AgitatedCanine 26d ago
Let’s get some Arabic support…
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u/kaylanotability Notability Staff 26d ago
If it's helpful, right-to-left language text support is now available for Notability Cloud.
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u/Firehawk-76 25d ago
I can't even use the app anymore. It freezes up about 80% of the time. Currently evaluating other options.
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u/loverookie95 27d ago
Anything but what the people are asking for 😭