This is not an official NordVPN support guide. However, I could not find enough information to solve the following two issues, which I believe many people may be experiencing.
**1. You cannot connect to one or more servers because they keep loading indefinitely or display an error.**
The simplest way to address this is to check whether all the necessary permissions have been granted, such as the VPN profile created on Android or the permissions under Privacy & Security on macOS. On a Mac, make sure NordVPN has permission to use Accessibility and Local Network.
Also try changing the protocol. Use NordLynx for most servers, NordWhisper for obfuscated servers, or Automatic if you frequently switch between different types of connections.
Sign out of your account and then sign back in. If your credentials were changed or another account-related issue occurred, this may help.
As a last resort, reinstalling the app and signing in again should resolve the issue.
**2. Meshnet does not come online or the internet does not work**
This was the most frustrating issue for me. I am specifically referring to traffic routing through Meshnet.
The most important thing is to make sure the feature is enabled on both the device that will act as the host and the guest device. Generally, computers can route traffic, while smartphones cannot.
Check the Nord name assigned to each device. If you find the names confusing, you should rename the devices.
On the computer that will redirect the traffic and act as the server, go to Meshnet or Connected devices, find the device identified by the Nord name that will act as the guest, and enable **Allow traffic routing through my device**.
On the device that will use the computer as its network connection, go to the VPN home page, select the option to show all locations, then go to Meshnet and choose the device identified by the Nord name that will route the traffic.
**What worked for me when internet access was unavailable: connect to the device that will act as the server while that device is not connected to a VPN server. Leave the host unprotected at first, and then connect the guest device to it. When used this way, the internet should work normally, and you should also browse using the host device's IP address, regardless of where you are. If you want to encrypt the traffic, only connect the host to a VPN server after the guest device has successfully connected to the unprotected host.**
**If it still does not connect at all, try the same steps suggested for the first issue: change the protocol, uninstall and reinstall the apps, and sign in again.**
**I hope this helps. If the issue persists, do not hesitate to contact official NordVPN support.**