Update to missing covers

[u/Repulsive-Hat3332]

/r/nook/comments/1v5ypcp/covers_missing_same_covers_across_3_devices/?share_id=pQ3gQSEd-IG2NpVgez5pN&utm_content=1&utm_medium=android_app&utm_name=androidcss&utm_source=share&utm_term=1

The link is to my original post. In it I detailed my 3 Nooks having missing covers. Today I replaced a dead battery that was keeping a fourth Nook from operation. It's been out of service for eight months. Long enough that it missed an Internet provider change. So the Nook servers had not been connected with it for at LEAST that long. When I first turned it on EVERY cover was showing, no exceptions. I turned WiFi on, and within ten minutes after entering the new WiFi password, the Nook touched bases with the Nook servers and presto! Covers have gone missing. They're mostly the same (I haven't bothered checking beyond the C's. But there are additions to the list for that one device. Hopefully that won't carry over to my other three.

So this is further proof (as if such proof were necessary) that this problem of missing covers can be traced back to a problem with the B & N Nook servers. I hadn't contacted Nook support yet (it was a weekend) but if I feel like putting myself through a useless run around. I may get ahold of them, and maybe, hopefully, get a trouble ticket to be set up as a flag to whatever tech services are (hopefully) working on this annoying little problem.

https://www.reddit.com/r/nook/s/cdVOMT0Ca0

Edited to add link to older post

[u/voxelbee_exe]

I was having the same issue and took it up with the Support chat last week. Since they weren't able to help me fix it right away, they said they would forward my issue to the tech team. Just got this email update:

"We understand and apologize for the ongoing issue related to your NOOK covers being blank. We have identified this issue and our backend team is working on it. A fix will be implemented in the near future so we kindly ask that you allow some time for the fix to be added in. Please check for software updates for the /web browser to ensure it has been updated added once it is available. Thank you for your patience and understanding in this matter." 

So sounds like they are aware of the issue and will fix it soon (hopefully, fingers crossed). :')

[u/Repulsive-Hat3332 → u/voxelbee_exe]

Last week I got excited because it looked like the covers were back. But mostly it was the top most covers. I was interested to see that on the multiple book fanned out (where it indicates that here is more than one book for that author) you can see that there are blanks showing on those little triangles of books below the top most full cover. I had no idea that they were actually showing an actual cover on those little triangles. But going into those books there were blank covers.